Corporate

Customer Service & Call Center

See All Openings

Everything we do at Walmart helps 260 million weekly shoppers save money so they can live better. That’s where you come in. We need friendly, helpful associates in our Customer Service and Call Centers. You’ll answer questions, provide up-to-date information, and address concerns—all with the utmost sense of care.

  • Help Out

    Help out

    You make a customer feel heard, that their concerns matter, and that you’ll do your best to meet their needs.

  • Keep Calm

    Keep calm

    You can navigate a tough situation with a calm, level head. You know just what to do in the heat of the moment.

  • Handle Pressure

    Handle pressure

    You work well under pressure, taking on each obstacle at a time, prioritizing and re-prioritizing as you go.

New and exciting opportunities

    • Assists in managing multiple provider (for example, Medicare and third-party carriers) allocation process to ensure optical prescriptions are billed correctly
    • Completes work assignments and priorities
    • Complies with company policies, procedures, and standards of ethics and integrity
    • Enhances customer (Walmart and Sam's Club vision centers and labs) experience
    • Ensures optical compliance regulations needs are met
    • Receives and responds to various optical insurance requests, evaluations from Walmart and Sam's Club vision centers, and optical manufacturing ordering issues to ensure optical prescriptions are filled and patient visual requirements are met
    Learn More
  • Resolution Specialist I-WCO

    Customer Service & Call Center
    BENTONVILLE, AR
    Resolves customer contact issues by using decision support tools to resolve issues; working with store associates to develop and implement
    resolutions; implementing appropriate resolution; providing information to customers; utilizing program quality guidelines and program resources;
    authorizing customer compensation to achieve customer satisfaction with issue resolution; and identifying and escalating high impact issues to senior
    resolution specialists as necessary.

    Enhances customer engagement by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions;
    communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings.
    Represents company image to customers by providing professional, courteous customer service; providing accurate and timely information; reviewing
    and appropriately communicating relevant company policies; remaining poised when faced with difficult interactions; and identifying high-visibility
    issues and escalating to appropriate corporate business unit (for example, Corporate Security, Legal, Corporate Communications).
    Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
    and applying these in executing business processes and practices.

    Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
    recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Learn More
  • BENTONVILLE, AR
    Resolves customer contact issues by using decision support tools to resolve issues; working with store associates to develop and implement
    resolutions; implementing appropriate resolution; providing information to customers; utilizing program quality guidelines and program resources;
    authorizing customer compensation to achieve customer satisfaction with issue resolution; and identifying and escalating high impact issues to senior
    resolution specialists as necessary.

    Enhances customer engagement by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions;
    communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings.
    Represents company image to customers by providing professional, courteous customer service; providing accurate and timely information; reviewing
    and appropriately communicating relevant company policies; remaining poised when faced with difficult interactions; and identifying high-visibility
    issues and escalating to appropriate corporate business unit (for example, Corporate Security, Legal, Corporate Communications).
    Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
    and applying these in executing business processes and practices.

    Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
    recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Learn More
  • Specialist Optical Insurance Support Center

    Customer Service & Call Center
    ROGERS, AR
    • Assists in managing multiple provider (for example, Medicare and third-party carriers) allocation process to ensure optical prescriptions are billed correctly
    • Completes work assignments and priorities
    • Complies with company policies, procedures, and standards of ethics and integrity
    • Enhances customer (Walmart and Sam's Club vision centers and labs) experience
    • Ensures optical compliance regulations needs are met
    • Receives and responds to various optical insurance requests, evaluations from Walmart and Sam's Club vision centers, and optical manufacturing ordering issues to ensure optical prescriptions are filled and patient visual requirements are met
    Learn More
  • Senior Agent Customer Care- Call Center

    Customer Service & Call Center
    FORT WORTH, TX
    • Completes work assignments and priorities
    • Complies with company policies, procedures, and standards of ethics and integrity
    • Enhances customer engagement and collects customer feedback
    • Researching issues, identifies root cause solutions for Walmart.com issues
    • Resolves escalated store merchandise, online orders, and customer issues (for example, check debt recovery, site-to-store orders, out-of-stock items)
    Learn More

Recently viewed jobs