Corporate

Customer Service & Call Center

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Everything we do at Walmart helps 260 million weekly shoppers save money so they can live better. That’s where you come in. We need friendly, helpful associates in our Customer Service and Call Centers. You’ll answer questions, provide up-to-date information, and address concerns—all with the utmost sense of care.

  • Help Out

    Help out

    You make a customer feel heard, that their concerns matter, and that you’ll do your best to meet their needs.

  • Keep Calm

    Keep calm

    You can navigate a tough situation with a calm, level head. You know just what to do in the heat of the moment.

  • Handle Pressure

    Handle pressure

    You work well under pressure, taking on each obstacle at a time, prioritizing and re-prioritizing as you go.

New and exciting opportunities

  • Senior Agent, Customer Care Center (DFW)

    Customer Service & Call Center FORT WORTH, TX

    • Completes work assignments and priorities
    • Complies with company policies, procedures, and standards of ethics and integrity
    • Enhances customer engagement and collects customer feedback
    • Identifies root cause solutions for Wal-Mart Stores and Walmart.com issues
    • Resolves escalated store merchandise, online orders, and customer issues (for example, check debt recovery, site-to-store orders, out-of-stock items)
    • Supports and advises entry-level Contact Center agents
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  • Sr. Mgr, Ops Support Contact Center

    Customer Service & Call Center BENTONVILLE, AR



    • Develops the operational support strategy and oversees implementation plans
    • Drives and implements cross-functional projects
    • Drives the execution of multiple business plans and projects
    • Drives the strategy for contact center analytics and reporting
    • Ensures business needs are being met
    • Oversees workforce management and real time contact allocation initiatives across the customer service channels
    • Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity
    • Provides supervision and development opportunities for associates
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  • Senior Agent, Customer Care Center (DFW)

    Customer Service & Call Center FORT WORTH, TX

    • Completes work assignments and priorities
    • Complies with company policies, procedures, and standards of ethics and integrity
    • Enhances customer engagement and collects customer feedback
    • Identifies root cause solutions for Wal-Mart Stores and Walmart.com issues
    • Resolves escalated store merchandise, online orders, and customer issues (for example, check debt recovery, site-to-store orders, out-of-stock items)
    • Supports and advises entry-level Contact Center agents
    Learn More
  • Resolution Specialist II - Contact Center

    Customer Service & Call Center BENTONVILLE, AR
    This position requires an availability of 7:00am - 7:00pm or 9:00am - 7:00pm Monday - Friday.

    • Completes work assignments and priorities
    • Complies with company policies, procedures, and standards of ethics and integrity
    • Enhances engagement of and collects feedback from stores, associates, and high-impact customers
    • Identifies root cause solutions contact issues
    • Resolves complex contact issues for stores, associates, and high-impact customers
    • Supports and advises entry-level contact center resolution specialists
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  • Resolution Specialist III - Contact Center

    Customer Service & Call Center BENTONVILLE, AR
    • Analyzes and reports on incoming contacts and contact resolutions
    • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
    • Executes special projects for the contact center
    • Models compliance with company policies and procedures and supports company standards of ethics and integrity
    • Provides and supports the implementation of business solutions
    • Responds to and follows up on incoming specialty (for example, Merchandising, large-volume customers) process and support requests
    Learn More

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