Corporate

Customer Service & Call Center

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Everything we do at Walmart helps 260 million weekly shoppers save money so they can live better. That’s where you come in. We need friendly, helpful associates in our Customer Service and Call Centers. You’ll answer questions, provide up-to-date information, and address concerns—all with the utmost sense of care.

  • Help Out

    Help out

    You make a customer feel heard, that their concerns matter, and that you’ll do your best to meet their needs.

  • Keep Calm

    Keep calm

    You can navigate a tough situation with a calm, level head. You know just what to do in the heat of the moment.

  • Handle Pressure

    Handle pressure

    You work well under pressure, taking on each obstacle at a time, prioritizing and re-prioritizing as you go.

New and exciting opportunities

  • Payments Contact Center Specialist - (Fri - Mon 10AM - 9PM)

    Customer Service & Call Center BENTONVILLE, AR
    Creates and facilitates fulfillment of corporate Walmart.com gift card orders by setting up corporate accounts; contacting customers directly via email
    or phone; researching internal and online applications to analyze corporate customer personal and private information (for example, name, name of
    company, billing and shipping addresses, phone numbers, credit card numbers) for corporate account authenticity; contacting issuing credit card
    agencies and company card holders; making final determination whether to deny or approve a corporate account; supporting Walmart's internal
    corporate customers; processing payment information; ensuring fulfillment and delivery of orders through tracking methods (for example, UPS, GSS
    spreadsheets); completing reports to support finance in the area of payments, refunds, sales and audit.

    Provides support to customers, including corporate customers, all Walmart stores, SAM's Clubs, and internal request by responding to e-mail (internal
    and External) notifications from customer service through system tickets; providing resolution to incoming phone calls from corporate customers,
    Asset Protection, store associates, and call center agents requesting assistance to help resolve shopping card issues; processing escalated
    customer, store, Sam's Club, and internal issues; determining the best way to resolve issues and concerns (for example, inactive gift card, lost gift
    card, return requests, shipping charge adjustments, gift card replacement, refund requests by check or a journal entry and questions); taking steps to
    resolve the issue and communicating problem resolution to customers, associates, call center agents, and stores.

    Executes anti-money laundering (AML) compliance transactions by interacting with customers to validate required information (for example, social
    security number, home address, date of birth); accessing information from multiple systems; validating orders following AML guidelines; documenting
    research and conclusions; reporting issues to internal compliance department and interfacing with suppliers and third-party partners regarding source
    data.

    Responds to fraud (for example, providing detail information of when and where the gift cards used, freezing and removing funds from shopping
    cards) by cooperating with law enforcement, Asset Protection, internal associates to help resolve fraud review; providing information for requests from
    multiple departments and minimizing company financial impact and issues related to eCommerce fraud prevention by implementing enhancements to
    fraud policies.

    Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
    and applying these in executing business processes and practices.

    Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
    business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
    recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback Learn More
  • Courtesy Posting-Resolution Specialist I (Manpower Transition)

    Customer Service & Call Center BENTONVILLE, AR
    Resolves complex contact issues for stores, associates, and high impact customers by researching issues and resolution options; determining
    appropriate resolution; providing information to customers and associates; utilizing program quality guidelines and program resources; authorizing
    customer compensation to achieve customer satisfaction with issue resolution; and partnering with key stakeholders (for example, Walmart.com,
    Merchandising, Operations, Legal) as required to resolve issues.
    Enhances engagement of and collects feedback from stores, associates, and high impact customers by researching and resolving ongoing issues;
    following up with customers on issues; implementing resolutions; communicating final decisions and resolutions to customers; and gathering and
    recording customer satisfaction survey ratings.
    Identifies root cause solutions contact issues by asking probing questions in order to understand the issue; documenting customer and associate
    concerns and feedback; researching issues; identifying and communicating data trends to multiple departments (for example, Merchandising,
    Operations, Public Relations); and implementing resolutions.
    Supports and advises entry-level contact center resolution specialists by responding to escalated contacts; researching issues as necessary; and
    providing resolution.
    Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
    and applying these in executing business processes and practices.
    Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
    business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
    recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Learn More
  • Courtesy Posting-Resolution Specialist I (Manpower Transition)

    Customer Service & Call Center BENTONVILLE, AR
    Resolves complex contact issues for stores, associates, and high impact customers by researching issues and resolution options; determining
    appropriate resolution; providing information to customers and associates; utilizing program quality guidelines and program resources; authorizing
    customer compensation to achieve customer satisfaction with issue resolution; and partnering with key stakeholders (for example, Walmart.com,
    Merchandising, Operations, Legal) as required to resolve issues.
    Enhances engagement of and collects feedback from stores, associates, and high impact customers by researching and resolving ongoing issues;
    following up with customers on issues; implementing resolutions; communicating final decisions and resolutions to customers; and gathering and
    recording customer satisfaction survey ratings.
    Identifies root cause solutions contact issues by asking probing questions in order to understand the issue; documenting customer and associate
    concerns and feedback; researching issues; identifying and communicating data trends to multiple departments (for example, Merchandising,
    Operations, Public Relations); and implementing resolutions.
    Supports and advises entry-level contact center resolution specialists by responding to escalated contacts; researching issues as necessary; and
    providing resolution.
    Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
    and applying these in executing business processes and practices.
    Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
    business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
    recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Learn More
  • Courtesy Posting-Resolution Specialist I (Manpower Transition)

    Customer Service & Call Center BENTONVILLE, AR
    Resolves complex contact issues for stores, associates, and high impact customers by researching issues and resolution options; determining
    appropriate resolution; providing information to customers and associates; utilizing program quality guidelines and program resources; authorizing
    customer compensation to achieve customer satisfaction with issue resolution; and partnering with key stakeholders (for example, Walmart.com,
    Merchandising, Operations, Legal) as required to resolve issues.
    Enhances engagement of and collects feedback from stores, associates, and high impact customers by researching and resolving ongoing issues;
    following up with customers on issues; implementing resolutions; communicating final decisions and resolutions to customers; and gathering and
    recording customer satisfaction survey ratings.
    Identifies root cause solutions contact issues by asking probing questions in order to understand the issue; documenting customer and associate
    concerns and feedback; researching issues; identifying and communicating data trends to multiple departments (for example, Merchandising,
    Operations, Public Relations); and implementing resolutions.
    Supports and advises entry-level contact center resolution specialists by responding to escalated contacts; researching issues as necessary; and
    providing resolution.
    Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
    and applying these in executing business processes and practices.
    Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
    business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
    recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Learn More
  • Quality Assurance Specialist, GeC Customer Care – Bilingual

    Customer Service & Call Center FORT WORTH, TX
    Provides mentoring and coaching to Call Center agents by conveying the critical role that an agent plays in representing Walmart and in affecting
    customer service and retention; conducting Quality Audits for Senior Escalations Agents, conducting new hire orientation on QA score card; and encouraging and supporting agents as they work towards acquiring performance goals.

    Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs through QA analytics; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

    Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into business processes; using the Knowledge Base as a guide to reinforce process and procedures. Leverages the Open Door Policy demonstrating and assisting others with how to apply these principles in executing business plans and managing concerns.

    Demonstrates up-to-date expertise in the field of QA for Call Centers and applies this to the development, execution, and improvement of Quality action plans by providing expert advice and
    guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs. Learn More

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