Corporate

Engineering

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As a Walmart engineer, you’ll help design the future of retail at unprecedented scale. Whether you are an industrial engineer who streamlines our supply chain, a civil engineer who guides store construction, or an electrical engineer making a fulfillment center hum, your innovation can impact millions around the globe.

  • Think Big

    Think big

    You like a good challenge and aren’t intimidated by big projects, short deadlines, or complex obstacles.

  • Change The Game

    Change the game

    Push the envelope, think outside the box, create never-before-seen solutions—all in a day’s work.

  • Do Good

    Do good

    You use your skills to do good. You find value in knowing that your work helps people live better every day.

New and exciting opportunities

  • BENTONVILLE, AR
    • Drives the execution of multiple business plans and projects
    • Ensures business needs are being met
    • Manages customer relationships and business alignment
    • Oversees software product strategy and definition
    • Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity
    • Provides and supports the implementation of business solutions
    • Provides guidance regarding budgeting decisions
    • Provides product implementation oversight
    • Provides supervision and development opportunities for associates


    Summary
    As a Senior Product Analyst on the Contact Center Engineering team, your role is technical product owner and you will fulfill all the responsibilities of that role. The selected candidate will be responsible for working with internal customers to collect requirements and stay in constant communication as those deliveries are being prepared by the engineering team. The ideal candidate has an intellectual curiosity and affinity for facilitating groups to holistic solutions, as well as the communication skills to keep business and operations staff up-to-date and ready to work with new capabilities. Strong understanding of Contact Center best practices is required along with the ability to understand data management and security around HIPAA/PCI/PII. The selected individual will understand the frustrations of the contact (external customer/suppliers and internal associates) as well as the challenges of the agents and operational staff. The ideal candidate will be able to display a passion for making a difference in the delivery of capabilities to contact centers on a global scale.
    Responsibilities
    • Work closely with the business and technical teams, and will be a major stakeholder in delivery.
    • Drive solution definition, design, and feature acceptance criteria for projects, product enhancements and bugs with alignment to the “problem definition”
    • Aware and comfortable in agile delivery environments.
    • Excellent at problem-solving and conflict resolution.
    • Comfortable with prioritizing work based on business value.
    • Participate in definition of requirements and support engineering on more complex projects
    • Define the scope of projects and work with engineers and leadership to negotiate on product functionalities and delivery timelines.
    • Facilitate business acceptance through demos and documentation
    • Investigate as-is conditions and requirements gaps.
    • Participate in all levels of product testing.
    • Analyze existing systems for change impact and context
    • Facilitate engineering teams’ understanding of problem to be solved
    • Facilitate teams through solution design and work breakdown
    • Provide details for release notes
    • Work with business and operations teams to identify full feature completion
    Requirements
    • 4+ years contact center experience – Including hands on knowledge of:
    o Desktop CRM applications
    o Telephony & IVR (speech and DTMF)
    o Operational reporting
    o WFM
    o Call recording capabilities
    o Deep data analytics
    o Near and far end systems integrations
    o Training tools and capabilities
    o BPO best practices
    • 3+ years’ experience with data management & protection controls around HIPAA/PCI/PII
    • 3+ years SQL query experience
    • Experience with engineering delivery life-cycles especially around agile best practices. Learn More
  • BENTONVILLE, AR
    • Analyzes systems or business processes to design solutions (for example, software, hardware)
    • Conducts business and technical impact analysis of proposed application changes
    • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
    • Develops associate capabilities
    • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
    • Participates on team projects
    • Participates, creates, and delivers communication on application solutions to diverse audiences (for example, management, customers, suppliers, technical staff)
    • Provides and supports the implementation of business solutions
    • Supports Information Systems Division (ISD) teams and applications
    Learn More
  • BENTONVILLE, AR
    • Assists in implementing innovative solutions to network infrastructure
    • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
    • Develops skills to ensure professional and technical advancement, as well as increasing knowledge of the Wal-Mart networking environment
    • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
    • Participates in improving the network infrastructure
    • Participates in team and departmental projects
    • Provides Customer support for the network infrastructure
    • Provides and supports the implementation of business solutions
    Learn More
  • BENTONVILLE, AR
    • Conducts application analysis and design for end users
    • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
    • Develops team member capabilities
    • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
    • Participates on team projects
    • Provides and supports the implementation of business solutions
    • Supports Information Systems Division (ISD) applications
    Learn More
    • Builds technology roadmaps which are incorporated into system platforms
    • Coordinates system changes with Customers and other system areas
    • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
    • Ensures Customer service levels
    • Leads team tasks
    • Leads the development of system solutions, within the guidelines identified in the Information Systems Development Life Cycle (ISDLC), that have high availability and scalability consistent with Customer needs
    • Mentors and develops Associates
    • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
    • Provides and supports the implementation of business solutions
    Learn More

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