Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
- Location HOBOKEN, NJ
- Career Area Business Operations
- Job Function Business Strategy & Planning
- Employment Type Regular/Permanent
- Position Type Salary
- Requisition WD2095369
What you'll do at 
Position Summary...
We are seeking a Senior Manager, Business Strategy and Initiative Execution - Identity Customer Experiences for the Customer Digital Identity team. Our team collaborates with product, engineering, design, and business teams, such as eCommerce, Marketing, and multiple teams within Walmart’s growth organization such as Walmart +, Data Ventures, and Walmart Connect, to create a holistic and consistent digital view of customers’ relationship with Walmart.What you'll do...
Design and develop Identity-driven in-store, online and omnichannel customer experiences
Analyze existing CX flows at different touch points
Deeply understand customers’ and associates’ pain points
Run quantitative analysis on business metrics to support business case building
Design experiments to improve identity capture and revenue traceability
Support product requirement development where needed
Collaborate in cross-functional meetings partnering with product and UX to conduct CX/UX reviews and sign off on experiments
Facilitate launching identity customer experiences in store and enable store operations to execute well
Monitor product performance, evaluate the outcome and use that to guide product/ experience iterations
Keep leadership up to date on the progress of each identity initiative
Communication and stakeholder management
Develop effective ways of working with partner teams (e.g., Product, design, engineer, TPM, business teams) to drive initiative design and execution
Proactively socialize and share our work and create clarity across teams and stakeholders
Develop Customer Identity Experience strategy
Collaborate within the Identity CX team and partner teams to build vision and strategy on how identity experiences can drive CDI and our partner teams’ goals.
Socialize strategy with different teams and stakeholders to drive clarity and alignment
Build quantitative analysis of different initiatives to support the prioritization process.
You’ll sweep us off our feet if…
You are passionate about solving complex challenges.
You are customer-centric and data-driven in spirit and execution.
You can influence and build consensus by bringing thorough business analysis, both qualitatively and quantitatively.
You have a technical background and have managed technical product development in the past
You are good at managing business programs, keeping things on track and elevate where needed
You have domain knowledge in retail, eCommerce, and technology.
You thrive in complex and matrixed organizations.
You’ll make an impact by:
Supporting the development and execution of Digital Identity initiatives
Building deep relationships with business partners to communicate progress, demonstrating results and gaining buy-in from executive leadership.
Qualifications
Bachelor's degree required.
Ideally 3+ years of experience in retail, store, or Omni environment.
5+ years developing product strategy and managing product development in corporations
Strong and proven ability to influence internal stakeholders
Experience with Agile methodologies and project management tools.
Benefits & Perks:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
The Customer Data & Identity organization is enabling Walmart to better understand who the Walmart customer is. At the same time, we are ensuring streamlined processes, security, scalability, regulatory compliance and best in class customer experience. The customer is at the heart of all we do at Walmart. The Customer Digital Identity team amplifies customer centricity by deepening the company’s understanding of customers and their preferences. When we do that, we can serve them when and how they need.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Hoboken, New Jersey US-10279:The annual salary range for this position is $108,000.00-$216,000.00
Bentonville, Arkansas US-10735:The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 4 years’ experience in retail merchandising, operations management, or related area OR 6 years’ experience in retail merchandising, operations management, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading cross-functional teams, Supervisory experiencePrimary Location...
221 River St, Hoboken, NJ 07030, United States of AmericaAbout Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.
Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth