Position Summary...

Walmart’s Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart.

As a Hearing Appeals Manager, you will be a central team member to Walmart Unemployment Services Hearings Support Team. You will review, research, and analyze employment documentation and state statutes regarding misconduct for former employees. Based on the documentation, you will appeal initial determinations. Once the case is scheduled for hearing, you will create hearing packets that are organized in a logical order to explain the detailed events which lead to termination/separation from the company. Finally, you will participate in unemployment hearings as needed to testify from business records. Walmart’s participation in unemployment hearings alleviates the company’s financial liabilities to pay unemployment claims.

What you'll do...

• Provide direct support to Walmart Unemployment Services and stores by preparing evidence and the witness with pertinent information, including but not limited to, case details, previous submitted documentation, hearing notice with instructions, specific evidentiary exhibits to be submitted, hearing etiquette and process, and general expectations for the appeal’s process.
• Provide continuous improvement recommendations for initial claims process and hearing support functions based on learnings and insights.
• Identify the issues to be decided at the hearing.
• Review and analyze state statutory guidance for misconduct to prepare appeal packet that demonstrates final incident meets the definition of misconduct as outlined by the state.
• Prepare and submit relevant documentation central to the appeal to the state utilizing each state guidelines for submission of first level appeals.
• Identify and label relevant portions of documentation.
• Testify in unemployment hearings from business records when store level witness is unavailable.
• Review and analyze  hearing decisions for cases worked by hearings support team to collect data to improve the hearing process.
• Exhaust employer's appeal rights by appealing unfavorable hearing decisions. (2nd level Appeals)
• Manage team's workflow by sorting initial decisions and assigning appeals that require action from the employer.  
• Operate as SME regarding statutory misconduct in each state to assist with appeal questions by the team.
• Create guidance on how to proceed with insufficiency cases to ensure that employer is adhering to the guidelines of the Unemployment Insurance Integrity Act and minimizing penalties to the employer.  
• Research and compile legislative changes that impact the appeals process.

What you'll bring:

• Bachelor’s, paralegal certification, advanced degree such as a J.D.
• Two years in the legal field or supporting the hearings process.

 

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed.  We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.  

Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey. 

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $60,000.00-$110,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related area.

Option 2: 3 years’ experience in business, human resources, information technology, or related area.
2 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor's degree in business, human resources, information technology, or related area, experience in business, human resources, information technology, or related area., Using advanced functionality of Microsoft Office

Primary Location...

805 Se Moberly Ln, Bentonville, AR 72716, United States of America