Job Summary:

Performs the regular duties of the Application support Engineer and demonstrating flexibility in the 24 x 7 environment. Adaptable and supporting continuous learning. Bringing in operational excellence in Support processes and standards. Ability to deep dive on root causes and engaging appropriate stakeholders for resolving issues and rolling out permanent fixes. Develop utilities and build solutions for scalable operations. As a Lead, ability to coach the team while triaging the issues and improving the maturity of the team.

What you'll do:

Be the Application support Lead for the team & also actively support team as needed. Independently own and address and resolve data and applications issues, provide updates and perform root cause analysis. Perform Application support process, knowledge management, Incident management, problem management, Defect tracking, change management, Reports, SLAs. Plan, execute and implement applications and configuration change procedures. Supervise all alerts related to application and system procedures and provide services proactively.

Maintain good professional relationships with counterparts of engineering, Platform support and end Users. Gain and maintain expertise in flow of application process and systems related to domain. Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).

Install and prepare tools required for proper functioning of applications on regular basis. Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.

What you'll bring:

You have a deep interest and passion for Support with relevant experience in Data and Application end. You have a sound knowledge of operating systems, networking, databases, distributed computing, distributed file system, ETL and application stacks. Good experience in microservices architecture and supporting Applications in Kubernetes environment. Its mandatory to have working knowledge of SQL, NoSQL Databases and Big query. Hands on triaging skills to debug API issues.   

You have experience in Troubleshooting issues end to end and can identify root cause using APM tools such as Grafana/Kibana/Splunk/Catchpoint or Prometheus. Ability to segregate the category of issues – UI, Application or Data. Preferred to have code level analysis skills (React/Java/Javascript).

You have hands-on knowledge on ITSM/Service Now/OSC/Jira, Splunk/xMatters tools. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

You have strong problem solving, analytic, decision-making with interpersonal skills.
You are innovative, talented and committed individual with excellent communication, sprit of teamwork and Analytical abilities to drive excellence!

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.