Position Summary...

What you'll do...

We are seeking an experienced and visionary Sr. Director of Quality to lead and enhance our quality management initiatives. This role is pivotal in ensuring that our products and services consistently meet the highest standards of excellence, fostering a culture of continuous improvement and customer satisfaction.

• Ensures the successful execution of quality projects by developing and implementing plans to ensure team members have the information, training, resources, and implementation time to succeed. Removes barriers to delivering customer/member value, service, and support. Reviews project progress against timelines. Develops and upgrades work assignments and processes to accomplish goals across functions, organizations, and geographies. Builds commitment and support for initiatives using logical, convincing justifications, including lessons learned.

• Develop, implement, and maintain a quality management system aligned with recognized standards (e.g., ISO 9001) to ensure best practices are followed.

• Foster a culture of open communication, teamwork, and professional development. Empower employees to take ownership of quality and contribute to the overall success of the company.

• Deliver high-quality customer requirements ensuring that quality standards are met throughout the supply chain process. Display data results and develop plans and procedures to prevent future losses.

• Delivers high-quality products by developing and executing strategies for the Ambient network, including mitigation plans to ensure quality. Leverages experience, insight, competitive analysis, and data to determine how to best exceed customer and member needs. Sponsors, develops, and influences continuous improvement initiatives. Eliminates non-value-added work. Measures and monitors milestones for quality.

• Develops technical strategies for Supply Chain applications and systems by promoting an understanding of the technology and business roadmap. Predicts, evaluates, and integrates new complexities, challenges, and responsibilities. Sponsors programs and initiatives to improve organizational adaptability and continuous learning capabilities. Analyzes trends and patterns. Influences business and product roadmaps. Evaluates the short- and long-term implications of decisions. Communicates strategies, change initiatives, and competitive information in clear and compelling ways.

• Drives continuous process improvement and innovation by identifying inefficiencies in current quality processes. Improves the agility of the team. Adopts industry trends for innovation.

• Delivers new products with minimum customer impacts by ensuring that quality standards are met throughout the delivery process. Presents and publishes analysis results. Develops plans and procedures to prevent future losses.

• Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.

• Collaborate with supplier quality team to ensure that the merchandise and services meet the quality standards.

• Implement rigorous testing, inspection, and quality control measures to continuously reduce defects and non-conformities.

• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.

• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.

• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values - Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change - Digital Transformation & Change - Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.

Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omnimerchant mindset and the EDLP and EDLC business models to all plans and initiatives.

Deliver for the Customer - Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.

Focus on our Associates - Diversity, Equity & Inclusion - Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.

Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our Associates - Talent Management - Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Preferred Qualifications:

• Proven experience in quality management, preferably in a senior leadership role.

• Strong understanding of quality management systems, standards, and requirements.

• Excellent leadership, communication, and interpersonal skills.

• Ability to analyze data and trends and make data-driven decisions.

• Experience in continuous improvement and lean principles

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $130,000.00-$260,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in human resources, engineering, supply chain, or related area and 6 years’ experience in consulting, project management, business strategy, or related area.
Option 2: 8 years’ experience in project management, business strategy, or related area.
3 years’ experience leading cross-functional teams.
3 years’ experience with advanced functionalities of Microsoft Office.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading and mentoring Six Sigma projects, Master’s degree in Finance, Human Resources, Engineering, Supply Chain, or related area, Project Management Certification, Strategic planning and setting team direction

Six Sigma - Certification

Primary Location...

601 N Walton Blvd, Bentonville, AR 72716, United States of America