Position Summary...

What you'll do...

The Software Engineer III will work collaboratively across multiple IT functions, employees, and vendors to ensure that IT operations for cloud and on-premise voice and contact center infrastructures are reliable and scalable.

Responsibilities:

• Plan and implement programs to enable global voice and contact center infrastructures to operate effectively and scale reliably.

• Ensure operational excellence and continuous improvement for VoIP and Contact Center Operations through IT Services Management processes and procedures.

• Collaborate with other engineering teams, including offshore associates, on assigned projects by providing documents, direction, and feedback; identify solutions and timelines; review and provide feedback for proposed solutions; and perform design and code reviews.

• Troubleshoot business and production issues by gathering information, engaging support teams, formulating action plans, interpreting results, performing root cause analyses, and completing online documentation.

• Respond to user questions, concerns, and issues; identify solutions; facilitate resolutions; and lead cross-functional partnerships.

• Lead the discovery phase of projects by reviewing requirements, translating them into technical solutions, gathering information, developing code, conducting unit testing, communicating status and issues, collaborating with teams, troubleshooting issues, ensuring on-time delivery, and providing leadership.

• Monitor and provide operational support for Cisco Unified Communication and Oracle systems, including telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications.

• Perform basic systems testing and operational tasks (e.g., installing patches, network connectivity testing, script execution).

• Perform capacity planning through ongoing monitoring, alerting, and reporting of resource utilization levels.

• Develop and report trends in hardware and application performance to assist senior technical personnel in predicting future issues or outages.

• Work with internal and external technical and service teams to create and update knowledge base articles and runbooks to improve operational support.

Requirements:

Education and Experience:

• Master’s degree in Computer Science, Information Technology, Engineering, or related field plus 2 years of experience in software engineering or related experience; OR

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field plus 5 years of experience in software engineering or related experience.

Skills Required:

• Experience with Splunk, Elasticsearch, Prometheus, Grafana

• Proficiency in Java

• Expertise in metrics, dashboards, monitoring and alerting, data stores

• Knowledge of Cisco Intersight, Cisco Prime Collaboration, AppDynamics, Oracle Enterprise Operations Monitor, VMware vRealize Operations, Cisco CVP, VMware

• Proactive monitoring/remediation

• ServiceNow integration

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years’ experience in software engineering or related area.Option 2: 4 years’ experience in software engineering or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Masters: Computer Science

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America