Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
- Location BENTONVILLE, AR
- Career Area Software Development and Engineering
- Job Function Software Engineering and Architecture
- Employment Type Regular/Permanent
- Position Type Salary
- Requisition WD2000580
What you'll do at
Position Summary...
What you'll do...
Our team works closely with our US stores, eCommerce business, and People Service organization to better serve customers by empowering team members, stores, and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts, Walmart U.S. offers an extensive selection that our customers value, whether they shop online at Walmart.com, through one of our mobile apps, or in-store. Focus areas include customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization.
As a Senior Software Engineer, NICE inContact, this position plays a key role in the Core Contact Center engineering team. The position will be responsible for developing Contact Center solutions. The candidate must be an expert developer in Contact Center systems such as NICE inContact, Genesys, or other contact center solutions. This role works in an Agile process to build and enhance the associate and customer contact journey.
The position will be directly responsible for working with Product teams to understand the requirements provided and convert them into solutions using NICE inContact scripting. The primary responsibility will be the development of NICE inContact scripts, but on occasion, you will also be responsible for building needed Java services and integrating them into NICE inContact for self-serve platforms. The position requires complex NICE inContact scripting and development in a fast-paced environment.
Responsibilities:
- Develop Contact Center solutions.
- Utilize NICE inContact studio scripting and Java to provide a world-class Contact Center experience.
- Maintain Contact Center systems.
- Follow best practices in development, including code coverage, testing, monitoring, and alerting.
Requirements
- 3+ years of NICE inContact script development experience.
- 5+ years of Java development experience. Proficiency in Java debugging and maintenance of services needed to support NICE inContact Self-Service
- Capable of independent development, debugging, and maintenance of complex IVRs, including those with multiple services.
- Expertise in Contact Center systems.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years’ experience in software engineering or related area.Option 2: 5 years’ experience in software engineering or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 1 year's experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...
2914 Se I St, Bentonville, AR 72712-3148, United States of AmericaAbout Walmart
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.
Discover NW ArkansasAll the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth