Staff Product Management, Global Technology, Conta...

Staff Product Management, Global Technology, Contact Center Platform

  • Location BENTONVILLE, AR
  • Career Area Product Management
  • Job Function Product Management - Technology
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD908576

What you'll do at

Position Summary...

What you'll do...

About Walmart Global Tech 

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their faces. That's what we do at Walmart Global Tech. We're a team of 15,000+ software engineers, data scientists, and service professionals within Walmart, the world's largest retailer, delivering innovations that improve our customers' shop and empower our 2.2 million associates. To others, innovation looks like an app, service, or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption. 

The Contact Center Platform team, part of the Global Technology, is responsible for providing solutions to other tech teams to enable their business units ACD, IVR, Bots, QM, and new call centers. 

The right candidate possesses a strong product management background in providing Call Center Technology software ground up: contact distribution for different channels (ACD), Voice product stack, and messaging platform. They should also have a solid understanding of current cloud-based software and have a well-rounded background in current SaaS technologies.

You'll sweep us off our feet if

  • You are passionate about customers, technology, and solving complex problems at scale.
  • You have a deep curiosity with the ability to identify problems and offer solutions — quickly, autonomously, and with vast foresight
  • Familiar with the Call Center technologies platforms ACD/IVR.
  • Familiar with the voice infrastructure VOIP, SIP B2BUA, WebRTC, MRCP, Zoom
  • Familiar with end-to-end messaging frameworks to enable chats from client to agents
  • Familiar with the latest public and private cloud technologies and enable applications in the cloud.
  • Familiar with one or more of the following: Microsoft Azure, Google Cloud Platform and/or Open Stack.
  • You are a strategic thinker and able to synthesize data from multiple sources (including analytics, user research, operations research, and design) to identify key unmet needs and solutions that can address the needs.
  • Data-driven and analytical to draw insights from current product performance to deliver key user metrics.Ability to identify, articulate, and quantify the levers that will improve your product(s)
  • You can work with many teams to make the product's vision successful.
  • Action-oriented drive results with minimal direction. You can understand cross-functional needs and ruthlessly prioritize to succeed your product vision. You make sure other team members are aligned and empowered to execute. 

You'll make an impact by:

  • Developing and enhancing products – you will manage Contact Center platform products  and technology roadmaps, align business and technical needs, analyze customer and product data, turn customer insights into actionable initiatives, determine rollout strategy, and manage risks
  • Defining vision and strategies for your product family, using domain expertise, internal and external best practices, identifying market opportunities, building business cases, and approving objectives
  • Crafting and developing solutions to significant business challenges – communicate business and customer needs to key partners to implement products and timelines
  • Driving business plans and projects by identifying the customer and operational needs of the product
  • Building a team environment by selecting, training, and mentoring 
  • Evaluating the effectiveness of your products and initiatives to improve efficiency and cost-effectiveness with participating stakeholders
  • Translate product strategy into detailed specifications, make functional and user interface design tradeoffs, manage product launches, and own product successes post-launch.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor of Science and 5 years' product management experience OR Master of Science and 2 years' product management experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

1300 SE 8TH ST, BENTONVILLE, AR 72712, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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