(USA) Personal Shopper Lead - Sam's
- Location KENOSHA, WI
- Career Area Customer Service and Call Center
- Job Function Customer Service and Call Center
- Employment Type Regular/Permanent
- Position Type Hourly
- Requisition WD869999
What you'll do at
What you'll do...
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and
feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and
techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and
procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and
handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to
Supports the Sam's Club ecommerce plan in the club by overseeing operations of the ecommerce programs (for example, Club Pick Up, Ship From
Club, etc.); auditing on-line customer feedback; working to resolve customer complaints and escalating unresolved issues to management; and
identifying trends generating causes and supporting management in implementing solutions.
Supervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs; assigning duties;
providing feedback; communicating goals; and ensuring associate coverage at the ecommerce pick-up location.
Executes the Sam's Club Pickup plan and processes in the club by updating Club operations with key performance indicators; auditing customer
orders to ensure they are fulfilled correctly; ensuring equipment is available and ready for associates; maintaining awareness of the Club Pickup
strategy and execution goals; touring the Club to evaluate CPU performance; training and providing resources to meet associate needs; evaluating
performance and processes and determining their impact on the total Club; and supporting the development of new metrics through feedback and
utilizing current metrics to evaluate CPU effectiveness.
Supports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps;
modeling appropriate picking and loading for other associates; executing process improvement projects; evaluating the execution of program plans
and projects and identifying any gaps; implementing solutions to improve process productivity and quality; and communicating with others to ensure
Sam's Club Pickup is properly staffed.
Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding
self service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting
the company's products and services.
Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling
claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing
damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing
fragile and high-shrink merchandise
Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company
policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers,
and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and
addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,
and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy;
and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;
coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and
modeling and helping others with how to adapt to change or new challenges.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a
prescribed time period if I receive the position.
Must be 18 years of age or older
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...3300 BRUMBACK BLVD, KENOSHA, WI 53144-4815, United States of America
About Sam's Club
Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Sam's Club is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Free Membership and discounts in fresh produce
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Paid education assistance with college degrees through our Live Better U program
- Parental Leave
- Pay during military service
- Paid time off - to include vacation, sick leave and parental leave