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Operations Analyst II
- Location SAN BRUNO, CA
- Career Area Information Technology
- Job Function Information Technology
- Employment Type Regular/Permanent
- Position Type Salary
- Requisition WD835334
What you'll do at
What you'll do...
JoyRun is a food delivery app recently acquired by Walmart! JoyRun rewards your community for ordering from local restaurants they love.
With the support of one of the largest companies in the world, we are looking for a tenacious self-starter who is interested in becoming a part of growing a proven product on a national scale. JoyRun is looking for a Market Operations Manager (MOM) to help with the critical task of managing all aspects of our market operations. Whether it is ensuring our customers have the best experience on the platform to executing incentive programs for our driver network, your goal is to make the system work smoothly.
Duties and Responsibilities:
- Respond to Customer Success escalations and issues that may arise throughout the day.
- Managing the Spark Driver Community with special programming, constant communication, and community building.
- Building and executing Driver incentives programs to ensure a healthy marketplace experience.
- Executing various marketing initiatives in coordination with Head of Growth.
- Troubleshooting technical issues that may arise with Customers and Drivers.
Requirements and Qualifications
- Organized, diligent, and detail oriented
- Ability to maintain professional demeanor (including dress and tone)
- Tenacious End-to-End Thinker
- Ownership mindset.
- Clear and effective communication
- Generalized experience with apps and smartphones..
This role will require roughly 35 hours a week availability and willingness to travel.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Bachelor’s degree in Business, Technology, Communications, or related field OR 2 years’ experience in eCommerce, retail operations, or related field.
2 years’ experience in SQL, Python, or Looker
Advanced Excel Skills
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Availability management processes, Change management processes, Information Technology Infrastructure Library (ITIL), Problem and incident management processes, Remedy for change management, problem and incident management, and availability management
Primary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.Discover Silicon Valley
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All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth