Manager II, Operations, Ecomm (Driver Engagement- ...

Manager II, Operations, Ecomm (Driver Engagement- Last Mile Delivery)

  • Location SAN BRUNO, CA
  • Career Area Business Operations
  • Job Function -
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD726722

What you'll do at

Position Summary...

What you'll do...

What you'll do

As a Manager II, Operations in Driver Engagement for Last Mile Delivery, you will work and grow as a team, leveraging your natural curiosity and inventive problem-solving talents to anticipate the needs of our customers and drivers. We provide the access to the tools and support you need to be your best version. This is that place. This is Walmart.

Last Mile Delivery works on fulfilling customer demand for everything in the store at the comfort of the home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. We are leveraging technology we have within our company and managing partnerships as needed to give our customers the convenience they want when shopping.

Our Last Mile Delivery programs are a critical part of our business, as a Manager II, Operations, you will collaborate with a high-energy team to build new products, processes, and services to fulfill the last mile delivery space that will scale across the country.

We trust our associates to innovate the future of shopping to become the biggest player in the game. If you are motivated by complex, purposeful challenges, Manager II, Operations at Walmart is potentially the perfect fit for you.

You’ll sweep us off our feet if

  • You have experience in Field Ops/Last Mile Delivery/Process Design/Project Management
  • You have a deep knowledge of the gig industry and the marketplace economy
  • You have expert analytical and deductive reasoning skills
  • You are action oriented with strong execution skills
  • You are able to tell a story with data to convince stakeholders of a decision
  • You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly
  • You’re comfortable with shifting priorities in a fast-moving environment
  • You’re structured in your thinking process and have strong problem-solving skills

You’ll make an impact by:

  • Designing and executing on processes that will build and shape the massive driver supply for the Spark Driver product
  • Utilizing day to day operational levers (incentives, hiring, communications, etc.) to balance the marketplace dynamics and ensure customers, drivers, and stores are mutually benefitted
  • Analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency
  • Translating data analysis into recommendations aligned with business objectives to meet business goals 
  • Managing the development and improvement of new and existing operational tools, reports, and customer-facing functionality by providing direction and input on business and functional requirements
  • Leading cross-functional collaboration to develop processes and strategies to improve Spark driver engagement by partnering with product management, merchandising, engineering, and other groups to drive projects
  • Building engagement initiatives to ensure Spark Driver is the platform of choice for delivery drivers
  • Understanding and investigating driver concerns and partnering with cross functional teams to drive continuous improvements
  • Driving the execution of multiple business plans and projects by identifying customer, driver, and operational needs
  • Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
  • Helping stakeholders prioritize and track short term and long-term driver engagement initiatives
  • Promoting team culture by engaging in activities that support company values, culture, diversity, learning and development

Preferred Qualifications

  • 3 – 6 years of experience in areas of operations management and/or business strategy at a fast-growing tech company/start-up or management consulting at a top-tier firm
  • MBA strongly preferred
  • Project Management - Project Management Professional – Certification
  • Operations management experience within the gig industry
  • Intermediate-Advanced Excel Skills
  • Strong experience with Tableau
  • Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years of experience in an Operations, Project Management, Strategy or related position
    OR 5 years of experience in Operations, Project Management, Business Strategy or related area.
  • Experience in building and implementing processes from scratch
  • Ability to create and adapt presentations to the relevant audience

Perks and Benefits

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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