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Senior Manager, Site Merchandising - WEC- Site Quality Programs
- Location SAN BRUNO, CA
- Career Area Merchandising and Online Operations
- Job Function Merchandising and Online Operations
- Employment Type Regular/Permanent
- Position Type Salary
- Requisition WD677909
What you'll do at
What you'll do...
The Senior Manager, Site Merchandising- Site Quality Programs will aim to build member trust and loyalty by driving programs that focus on improving quality perception of our products and site experience on Samsclub.com. This role will be responsible for managing member feedback and will work across many internal and external business partners including but not limited to, 3rd party vendors, tech product management, merchandising and analytics, to innovate and optimize such programs. Our ideal candidate will demonstrate the prowess in developing and executing strategies, is highly analytical, and can help drive organizational change, developing SOPs and/or improving existing ones.
What you'll do
Drive programs that focus on site quality such as Ratings & Review with Bazaarvoice, reviewing member feedback from Opinionlab Surveys, and conducting and supporting User Acceptance Testing initiatives
Establish standards, procedures, and best practices that aim to reduce negative feedback, shopping friction points, and overall optimize the member’s shopping journey
Define improvements and partner with experts to enhance reporting that highlight opportunities for various business areas, improve data quality, collaborate and provide support for stakeholders (i.e. merchants) to successfully execute action plans to resolve member concerns
Manage business KPIs including NPS to ensure optimal performance, evaluate practicality of enhancements and ongoing effectiveness of SOPs
Create User Acceptance Testing scripts or playbooks, get support from various subject matter experts to get business sign-off on website features and ensure issues are documented and addressed before any launch
Demonstrate up-to-date expertise in digital trends and competitor innovations and applies this to the development, execution, and improvement of site management.
Prioritize complex workload; communicate clear timelines, status updates and requirements to internal partners at all levels, including leadership
Ensure business goals are met by evaluating the ongoing effectiveness of plans and programs
You’ll sweep us off our feet if…
You are a proactive problem solver with strong bias for action and a desire to help drive transformational strategic and operational change
You have a startup mentality: scrappy, creative, able to work with ambiguity, and constantly iterating to be best-in-class
You are great at prioritizing and coordinating action plans with cross-functional teams.
You are highly organized and detail oriented
You have strong analytical and deductive reasoning skills
You are comfortable with shifting priorities in a fast-moving environment.
You have proven strengths in managing stakeholders and conflicting priorities.
You are a stickler for processes and have great project management skills.
Bachelor’s degree in Business Administration or related field
2+ years’ experience in program or project management in a retail or consumer-web company
4+ years of relevant experience in strategy in consumer-facing businesses (preferably retail, consumer goods, consumer technology, and/or consulting)
Some technical fluency; able to understand, discuss concepts with technical team and articulate business requirements for innovation projects requiring tech help
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Bachelor’s degree in Computer Information Technology, Business, Marketing, or related field and 3 years' experience in merchandising, eCommerce, user experience or related field OR 5 years' experience in merchandising, eCommerce, user experience or related field. 2 - 4 years' management experience leading teams.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.eCommerce, Merchandising, Working on cross-functional teams or projects
Primary Location...950 ELM AVE, SAN BRUNO, CA 94066-3047, United States of America
About Sam's Club
Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Sam's Club is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
"Working at Walmart is about being part of something bigger than yourself. The work we do impacts families and communities across the world."
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- Multiple health plan options, including vision & dental plans for you & dependents
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