Lead Product Designer
What you’ll do at Sam’s Club
At Sam’s Club, we’re committed to being the membership you love the most.
The Sam's Club Experience Design team crafts compelling experiences wherever we meet our members and associates—from our clubs, to their businesses, and to their homes. We creatively deliver impact for the web, apps, in-club experiences and associate-facing tools.
As a Lead Product Designer, we need your expertise to make an impact in highly strategic and important initiatives within the Experience Design team. Specifically, your
assignment is to help the team to deeply empathize with the customer, liaise across partners in Business, Product, and Engineering and dedicate their collective creativity and execution to delivering experiences that bring delight to our customers, meeting them where they are. Ultimately, your passion to serve and a growth mindset will make you a valuable member of this cross-functional team, owning and crafting effective designs from top to bottom.
How you’ll spend your days
Lead in the creation of business, consumer, and associate product experiences.
Think holistically and broadly – about the people using our products, a cohesive design system, and end to end experiences
Mentor and guide junior designers and seek out and welcome feedback from senior leaders
Solve complex problems and work with others with the same passion, to collaborate and merge solutions into a larger structure and create a cohesive design ecosystem.
Switch gears from deep design thinking to rapid-fire execution
Why you’re a great fit
You’re probably stronger on one side than the other, but you have a solid blend of interaction and visual design skills and an eye for pixel-perfect detail
You can craft experiences for any channel or platform and have robust, demonstrable experience in doing so
When you look at Sam’s Club, you see multiple easy ways to make the experience more beautiful and delightful for our customers and associates, and you're excited to tell us about them
You have a constant drive to stay up-to-date with the latest industry news and developments
You express your design point of view and openly advocate for another team member’s design
You’re a creative problem solver who leans into collaboration to create delightful experiences
You thrive on collaboration – be it with other designers, business partners, product owners or engineering
You have an impressive product design portfolio that demonstrates how you design to solve for both business requirements and customer needs
You understand how to support and guide less experienced designers to learn and grow in the field
Skills you’ll have
You’re a systems thinker with the ability to communicate concepts to audiences of all levels of understanding.
Track record of deploying user interface standards and conventions, functional communication flows and dynamic, engaging interfaces
Deep understanding of design theory and concepts to create effective visual communication with hierarchy and balance (typography, color, space, contrast)
The ability to create design templates and patterns that mesh with the broader design system
Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing nature of the business and technological landscape
Excellent presentation, communication, and negotiation skills at the executive level.
Experience with business requirement gathering, site assessment, competitive analysis, and secondary research.
Inclusive design philosophy with a strong editorial sense. You gather feedback judiciously but know when to adjust and when to follow your initial vision.
Bonus points for
Complimentary skills in your Product Designer arsenal: prototyping (with Flinto, Framer, Marvel, Principle or similar), user research, motion design, illustration
Experience designing compelling experiences for large, customer-facing properties
Bachelor's degree and 4+ years designing digital experiences, demonstrating increasing levels of mastery of your craft, or Master’s degree and 3+ years relevant experience
4 years' experience designing for multiple platforms and operating systems.
4 years' experience gathering business requirements, site assessments, competitive analysis, and secondary research.
4 years' experience partnering with cross-functional teams to launch new products and improve existing product features.
3 years’ experience utilizing strategic product thinking and vision.
3 years’ experience directing a cross-functional team through the product design process to launch.
1 years’ experience mentoring and providing feedback to other designers.
Drives user experience solutions across a small- to medium-sized portfolio of projects by translating business needs into actions and roadmaps; evaluating the scope of projects; designing scalable, reliable, extensible, and maintainable user experience frameworks while balancing resources, constraints, requirements and complexity; directing other project team members to define or select methods to be used (for example, competitive audits, secondary research); managing the creation of user experience frameworks, process flows, site maps, wireframes, and prototypes to advance the company's merchandising, business, marketing, and branding objectives; developing scalable and flexible design frameworks and patterns to ensure the user experience is simple and cohesive; presenting design to project and business teams for review; collaborating with Engineering leads to determine efficacy of given solution; supervising the production of detailed specifications; and reviewing project requirement
Drives experience strategy and innovation to improve user experience by evaluating the current competitive landscape for compelling customer experiences; analyzing future trends and forecasts in related fields; constructing compelling artifacts outlining present conditions and proposed solutions; designing transitional roadmaps for the future or by clarifying existing user experience frameworks for small- to-medium-sized project portfolios; and presenting information within and across the organization to gain strategic alignment and encourage change.
Structures, maintains, and delivers user experience design consistency across software design efforts in collaboration with Engineering Architects by formulating project needs and measures of success; developing and implementing user experience strategy to solve for near-term launch with consideration for long-term portfolio evolution; analyzing user tasks; designing optimum workflow to improve customer experience; requesting and attending usability and brainstorming sessions; and presenting user experience flow and project decisions to senior leadership.
Drives continuous improvement of User Experience tools, documentation, and process by maintaining holistic viewpoint when tackling project decisions across the portfolio; defining solutions frameworks from a scalable and global viewpoint; recommending changes to and governing the evolution of site standards; collecting feedback and industry research standards; reviewing and approving projects based on best practices; and guiding the creation of patterns and styles.
Leads cross-functional team projects by establishing and communicating project needs and measures of success; directing cross-functional collaboration activities; collaborating with partners (for example, Engineering, site merchandising, customer advocacy); driving the attainment of project goals; creating customer experiences; advocating for the customer in experience workflow; requesting and attending usability sessions; participating in brainstorming sessions; and presenting user experience flow and project decisions to all levels of leadership.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor Degree and 4 years design experience OR Masters Degree and 3 years design experience OR 6 years design experience.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.