Operations Analyst III - Production Support

Operations Analyst III - Production Support

  • Location BENTONVILLE, AR
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD602830

What you'll do at

Position Summary...

What you'll do...

Supports Field Support area of responsibility by approving change tickets for Operations; analyzing daily and weekly incident data; identifying and
communicating incident trends; reviewing and documenting associate quality trends; developing recommendations improvement, training, and
mitigation plans for trending issues; creating and maintaining training plans; managing area specific training implementation; and ensuring that all
safeguards have been taken by the requesting team.

Determines the impact of new products and tools implementation across the business and mitigates potential issues by ensuring operational issues
are considered during planning and implementation; identifying systems or equipment conflicts and compatibility; developing contingency plans; and
designing post-implementation documentation, standard operating practices, and training approaches.

Monitors and manages flows by analyzing and reviewing production schedules; forecasting and identifying issues in schedules and flows; generating
reports and making recommendations for solutions to issues; escalating issues to all levels, both internally and externally; and ensuring that problems
are resolved.

Audits complex critical systems delivery for business processes by interacting with support managers to set priorities to ensure business continuance
and service level agreements are met; identifying and implementing improvements to maintain best practices; utilizing audit data in order to identify
business continuity issues; collaborating cross-functionally to determine prioritization and plans for resolution and/or improvement; developing
mitigation plans to prevent future impact to business processes; and improving tools to address Walmart business needs.

Determines the impact of changes made to existing hardware, software, and schedules by reviewing the changes; reviewing test plans and backout
procedures; reviewing time requested and work-flow impact; reporting results to the applicable teams; and attending daily infrastructure area
meetings to follow up on outstanding issues.

Reduces the impact of application and infrastructure failures on business delivery by analyzing the impact of disruptions; determining tasks to
be performed; instituting disaster recovery procedures; and escalating appropriately.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and
guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and
building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business
needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on
improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others
with how to apply these in executing business processes and practices.


  • Required to be on Pager Rotation (including weekends)
  • Positions may require a more flexible working schedule (example:  10am CST to 7pm CST (Mon-Fri) or 11am CST to 8pm CST)

Our Ideal Candidate will have experience in:

  • Cloud
  • Java
  • Splunk

Additional Preferred qualifications:

  • Experience in:
  • .NET
  • Cosmos DB
  • Azure SQL
  • ServiceNow
  • Python

Benefits & Perks
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

About Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service, or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.

We’re virtual
Working virtually this year has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting.  Today, we are reimagining the tech workplace of the future by making a permanent transition to virtual work for most of our team. Of course, being together in person is an important part of our culture and shared success. We’ll collaborate in person at a regular cadence and with purpose.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor of Science and 3 years operations analyst experience OR 5 years operations analyst experience.
5 years’ Service Desk experience or equivalent

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Availability management processes, Change management processes, Problem and incident management processes, Production support, including problem identification, ticket documentation, and customer and vendor relations, Remedy for change management, problem and incident management, and availability management

Primary Location...

805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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