This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Manage a large portfolio of projects through their life-cycle phases to successful completion and ensure timely execution of plans by working in partnership with multiple stakeholders. Develop overall project/program roadmaps and overall project/program schedules; identify and manage critical path, cross- functional dependencies; collecting and analyzing project metrics to manage initiatives and drive accountability for the accomplishment of overall project objectives; develop and execute plans for managing risk; and escalate and communicate program related issues to appropriate levels of management.
Use statistical methods to analyze data and generate useful reports, KPI, and executive dashboards. Work with Compliance Subject Matters Experts team to create a prioritized list of needs for each business. Assesses opportunities and determines strategy and approach for the Compliance Program.
Develop and maintain key relationships to promote and build support for compliance initiatives; share best practices across markets; manage projects from concept to implementation to achieve desired results
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Judgment: Make Sound Judgments - Uses objective financial and business analyses to evaluate the returns and risks of business choices. Analyzes and integrates trends and patterns to determine the root causes of problems and identify solutions. Evaluates short- and long-term implications of decisions. Accurately forecasts growth, costs, and business challenges.
Customer/Member Centered: Promote a Customer/Member-Focused Environment - Creates and maintains an environment that provides customers/members with desired products, services, and experiences. Combines experience, insight, and data to determine how to best exceed customer/member needs. Develops and implements initiatives, practices, and plans to capitalize on customer/member-focused growth and improvement opportunities. Ensures the removal of barriers to delivering exceptional customer/member value, service, and support.
Execution and Results: Optimize Execution and Results - Uses the advantage of company size, internal and external resources, and talent to achieve success. Creates an environment where associates are held accountable for achieving goals and results. Applies broad, cross-functional knowledge and resources to produce results that best fit the company strategy. Prioritizes and balances time, actions, resources, and initiatives to ensure accomplishment of critical results. Makes sure desired change initiatives and priorities are implemented appropriately.
Planning and Improvement: Advocate Planning and Continuous Improvement - Sets and communicates clear and aligned goals, monitors progress, and ensures leaders in own organization do the same. Develops and implements plans and practices to ensure others have the information, resources, implementation time, and talent needed to succeed. Develops and upgrades work assignments and processes to accomplish goals across functions, organizations, and geographies, where appropriate. Sponsors continuous improvement and elimination of non-value-added work.
Embraces, values, and implements diverse perspectives and ideas.
Influence and Communicate: Inspire Commitment - Develops and communicates logical, convincing justifications, including lessons learned, that build commitment and support for one's perspectives and initiatives. Builds diverse, high-performing teams that accomplish organizational changes, goals, and priorities. Ensures strategies, change initiatives, and competitive information are communicated in clear and compelling ways. Listens to, leverages, and promotes the diverse ideas, perspectives, and contributions of others across the business.
Ethics and Compliance: Promote Ethics and Compliance - Builds and sustains an environment where adherence to and reinforcement of the highest standards of integrity and ethics are the norm. Identifies opportunities and takes action to enhance compliance. Ensures associates receive the communication and instruction needed to act in accordance with policies and procedures.
Adaptability: Demonstrate Adaptability - Demonstrates resourcefulness and resilience in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities (for example, seeking out training, learning from experience, researching best practices). Seeks exposure to new ideas and perspectives. Sponsors programs and initiatives to improve adaptability and continuous learning capabilities in own organization.
Strategy: Think and Act Strategically - Creates strategies for own organization that align with the company's strategies and lead to the achievement of business priorities. Pursues initiatives, investments, and opportunities that fit with and support company strategies. Assesses deliverables against leading industry practices and implements plans that leverage company advantages. Works through different strategic options and determines their intended and unintended implications, and applies to business planning.
Social Responsibility and Reputation: Promote Reputation and Social Responsibility - Proactively leads volunteer activities, programs, and initiatives in order to improve the community. Seeks and maintains external relationships and alliances, strengthening the company's impact on and reputation in the community. Serves as a credible spokesperson, representative, and sponsor of the company to the public and the community.
Talent: Identify and Grow Talent - Identifies, utilizes, and integrates associates' strengths to produce improved results. Creates an environment where people processes (for example, performance management, development) are used effectively to improve associate performance and achieve desired results throughout own organization. Mentors, guides, and sponsors the development of key talent.
Build Relationships: Build Internal and External Relationships - Builds and sustains trusting, collaborative relationships and alliances across functional, organizational, and geographical boundaries to achieve goals. Sponsors initiatives and programs that promote respect for, interest in, and support of associates. Ensures associates are treated in an accepting, respectful manner.
The following physical activities are necessary to perform one or more essential functions of this position.
Observes associate, customer, or supplier behavior. Enters and locates information on computer.
Presents information to small or large groups and individuals.
Communicates effectively in person or by using telecommunications equipment.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer. Visually verifies information, often in small print.
Reads information, often in small print.
TravelTraveling is necessary to perform one or more essential functions of this position.
Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.
Ideal Candidate Will Have:
5+ years relevant experience in business operations, tech, consulting, compliance, finance, operations management, or similar fields.
Demonstrated experience in solving problems cross-functionally to lead teams toward a shared goal.
Proficient in advanced Excel, and/or other data visualization tools to deep dive into data, identify and quantify opportunities, and design sustainable improvements and solutions; proficiency in SQL and other analytical tools a plus
Polished communication skills and comfort working with internal and external stakeholders including senior leadership
Proven track record of designing and implementing process improvement projects from start to finish in a resource-constrained environment
A self-starter with the ability to quickly respond to problems independently and the ability to thrive in a dynamic and collaborative environment
This Experience Will Be a Plus:
Experience in strategy and operations in a fast growth and/or ecommerce environment
Intellectually curious. Strategic and creative problem-solver who loves to tackle complex challenges
Ability to thrive in a fast-paced, “get it done” entrepreneurial environment
Strong general business knowledge base
Additional Job Description
Manages compliance and ethics improvement by conducting assessments and audits; supporting the development of plans to correct deficiencies; ensuring timely execution of plans; preparing reports and presentations; ensuring sensitive data is protected; communicating risks and advising operators in the development and communication of plans to mitigate or eliminate risks; identifying action items in response to store and market gaps; obtaining operational support of initiatives; leading investigations; escalating issues with compliance and ethics implications; anticipating and developing market strategies to respond to risks; and aligning company compliance and ethics strategy with market and facility needs.
Manages compliance and ethics programs and reviews by identifying industry best practices and incorporating them into compliance and ethics programs; managing the implementation and maintenance of compliance and ethics programs; conducting reviews; providing feedback and training of identified errors; escalating on-going performance concerns to leadership; and ensuring implementation of compliance and ethics programs.
Conducts compliance and ethics training and education by monitoring the training strategy; analyzing data to determine trends or areas of opportunity; identifying and monitoring the execution of best practices; conducting and facilitating ongoing market or facility level training; ensuring trainers are properly trained; and providing expertise for the development and implementation of compliance and ethics education.
Implements strategies and programs to mitigate risk by; building relationships with internal business partners to better understand their business practices; sharing best practices across markets; identifying and designing organizational specific ethics strategies; and managing projects from concept to implementation to achieve desired results.
Supports the development of divisional strategies and programs to prevent violations of compliance and ethics programs by providing guidance on how to handle violations of compliance and ethics programs.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business, Journalism, Marketing, Communications, Public Relations, or related field and 1 year’s experience in human resources, ethics and compliance, corporate communications, or related area OR 3 years’ experience in human resources, ethics and compliance, corporate communications, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Masters: Business Administration
Project Management - Project Management Professional - Certification