Drives continuous improvement of user experience tools, documentation, and processes by developing and communicating a comprehensive, global eCommerce viewpoint for the team to consider when tackling project decisions; directing the creation of solution frameworks that are scalable and global in viewpoint; monitoring and reviewing user centered design best practices and actively integrating relevant learning; assigning resources to collect feedback and research industry standards in order to support the team in making informed recommendations; and evaluating customer satisfaction indices and other industry reports to identify and frame opportunities to improve user experience.
Oversees and approves prototypes, specification documentation, and style guides by developing, executing, and improving action plans; providing expert advice and guidance regarding the application of information and best practices; supporting and aligning efforts to meet customer and business needs; building commitment for perspectives and rationales; providing user-centered design best practices; requesting and attending usability sessions; participating in and leading brainstorming sessions; presenting user experience flow and project decisions to all levels of leadership; approving project definition activities (for example, strategic framework, wireframes, copy documents) used by associates on projects; reviewing chosen project designs with a focus on usability; collaborating with Engineering leadership to determine efficacy of documentation approach and delivery; and working with product managers and team to define documentation and discovery processes.
Identifies the need for analysis of customer behavior changes (for example, spikes in sales revenues, traffic, abandonment, engagement) by participating in or leading efforts to identify root causes; and contributing to or developing solutions to influence desired customer behaviors.
Gains strategic alignment within and across the organization by presenting information; proposing and communicating solutions; providing expertise to peers in Engineering and Product regarding market development; and collaborating with partners (for example, Engineering, Site Merchandising).
Drives successful delivery of product roadmaps by guiding team to meet project goals; creating effective and scalable customer experience solutions; advocating for the customer; reviewing artifacts and specifications required to implement design to ensure usefulness across cross-functional partners (for example, Engineering, Product Management, Consumer Insights); and ensuring quality assurance (QA) feedback is provided in meaningful ways via consultation with HTML, Engineering, and Product Management (PM) teams prior to launch.
Drives multi-channel user experience strategy and innovation by directing associates in the evaluation of the current competitive landscape to ensure the creation of compelling customer experiences; analyzing future trends and forecasts in related fields to propose directional changes and new product approaches; constructing user experience design strategy artifacts outlining present conditions and proposed solutions; presenting information within and across the organization to gain strategic alignment and encourage change; and proposing and communicating solutions and collaborating with partners (for example, Engineering, Site Merchandising, Markets) to ensure evolution of Global eCommerce platforms and services.
Bachelor Degree and 6 years design experience OR Masters Degree and 5 year design experience OR 8 years design experience
Master's Degree in Cognitive Science, Computer Science, Artificial Intelligence, Architecture, Business, or related field.
6 years' experience in eCommerce or related field.
6 years’ experience recruiting, managing and leading high-performing teams
3 years' experience in software design or related field.
2 years experience developing user experience solutions with agile methodology.
2 years experience designing front-end user experience solutions for consumer software development using modern web technologies such as responsive design and iOS and service-oriented (SOA) architectures. Android design best practices.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.