(USA) Operations Analyst II

(USA) Operations Analyst II

  • Location SAN BRUNO, CA
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD496811

What you'll do at

Position Summary...

What you'll do...

The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world's largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.

Job Duties:

  • Mac L2 Support escalation point for any Mac related issues coming from Tech Support teams and users
  • Ability to partner with Apple Engineering team on projects and identify support trends/solutions well
  • Ability to support customers via remote assistance, phone, walkups, chat proficiently
  • Proactively respond to incidents and technical service requests as they arise
  • Troubleshoot and resolve issues with Mac laptops, desktops, VMWare virtual machines, VPN, mobility devices and productivity software such as Microsoft O365, Zoom, Slack and BeyondTrust (Bomgar)
  • Troubleshoot and resolve issues related to software and hardware compatibility 
  • Track requests, issues and solutions using ServiceNow or Jira
  • Take ownership of tickets and communicate progress with customers in a timely manner 
  • Maintain a high degree of customer service for all support requests and incidents. 
  • Manage user and computer accounts using Microsoft Active Directory
  • Identifies technical issues and opportunities for improvement and provides resolutions by using tools to research trends; analyzing data; and researching new technologies to improve tools used within the area.
  • Provides customer service and addresses customer issues by addressing complex or unresolved issues escalated from Operations Analysts; and providing expert advice or identifying key contacts to resolve the issue. 
  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. 
  • Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. 
  • Additional job responsibilities assigned by manager
  • Determines the impact of new mainframe products and tools implementation across the business and mitigates potential issues by ensuring operational issues are considered during planning and implementation; identifying systems or equipment conflicts and compatibility; developing contingency plans; and designing post-implementation documentation, standard operating practices, and training approaches.
  • Reduces the impact of application on business delivery by analyzing the impact of disruptions; determining tasks to be performed; instituting disaster recovery procedures; and escalating appropriately.
  • Monitors and manages flows by conducting analysis reviewing production schedules; forecasting and identifying issues in schedules and flows; generating reports and making recommendations for solutions to issues; escalating issues to all levels, both internally and externally; and ensuring that problems are resolved.
  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
  • Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Preferred Qualifications: 


- Jamf JSS knowledge or Jamf 200 and 300 (CCT and CCA) certifications
- Microsoft certification is a PLUS 
- Experience with security tools like Symantec and McAfee

-Bash or Python scripting knowledge

Benefits & Perks:  

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.  

Equal Opportunity Employer  

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.  

Who We Are 

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor of Science and 6 months operations analyst experience OR 2 years operations analyst experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Availability management processes, Change management processes, Information Technology Infrastructure Library (ITIL), Problem and incident management processes, Remedy for change management, problem and incident management, and availability management

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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