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(USA) Operations Analyst II
- Location BENTONVILLE, AR
- Career Area Information Technology
- Job Function Information Technology
- Employment Type Regular/Permanent
- Position Type Salary
- Requisition WD492301
What you'll do at
What you'll do...
Assists Operations Manager and Supervisors by approving change tickets for Operations; and ensuring that all safeguards have been taken by the
Audits critical systems delivery for business processes by interacting with support managers to set priorities to ensure business continuance and
service level agreements are met; identifying and implementing improvements to maintain best practices; and improving tools to address Wal-Mart
Determines the impact of changes made to existing mainframe hardware, software, and schedules by reviewing the changes; validating test plans
and backout procedures; reviewing time requested and work-flow impact; reporting results back to the applicable teams; and attending daily
infrastructure area meeting to follow up on outstanding issues.
Determines the impact of new mainframe products and tools implementation across the business and mitigates potential issues by ensuring
operational issues are considered during planning and implementation; identifying systems or equipment conflicts and compatibility; developing
contingency plans; and designing post-implementation documentation, standard operating practices, and training approaches.
Reduces the impact of application and infrastructure failures on business delivery by analyzing the impact of disruptions; determining tasks to be
performed; instituting disaster recovery procedures; and escalating appropriately.
Monitors and manages flows by conducting analysis reviewing production schedules; forecasting and identifying issues in schedules and flows;
generating reports and making recommendations for solutions to issues; escalating issues to all levels, both internally and externally; and ensuring
that problems are resolved.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and
guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and
building commitment for perspectives and rationales.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others
with how to apply these in executing business processes and practices.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business
needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on
improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Bachelor of Science and 6 months operations analyst experience OR 2 years operations analyst experience
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Availability management processes, Change management processes, Information Technology Infrastructure Library (ITIL), Problem and incident management processes, Remedy for change management, problem and incident management, and availability management
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
- come together
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth