Design Director, Customer Platform - (Director, Us...

Design Director, Customer Platform - (Director, User Experience)

  • Location SAN BRUNO, CA
  • Career Area Software Development and Engineering
  • Job Function Software Development and Engineering
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD416047

What you'll do at

Position Summary...

What you'll do...

Design Director, Customer Platform

About the Team

Our team builds products to enhance the lives of millions of Americans. We create richly compelling digital experiences for customers – whether they are at home, in our stores, or on the go. We build the tools our Home Office Merchants need to select the very best products to help our customers live better. We also make the services and systems our 1.2 million employees need to do their jobs in our stores and throughout our entire supply chain.

The Customer Product team builds products to enhance the experience for millions of customers. You’ll leverage the best and latest tools to facilitate remote teams and work with teams who develop experiences that have changed the industry including the mobile app, online grocery experience and curbside pickup. Innovating on the world’s biggest stage, you’ll get to deliver customer-centric solutions before they walk in the door, after they purchase, and every step in between. This is that place. This is Walmart.

As a Design Director, Customer Platform, plays a critical strategic role across the entire customer experience portfolio by creating the vision, designing, and launching features across the full customer journey. This work will allow you to innovate and directly impact the millions of customers we serve every day. Helping households plan the perfect party, share a registry for their new baby, or save time on ordering their weekly groceries with no-contact pickup or delivery. Ultimately, giving millions of households and families the chance to save money and live better. Our goal is to create a hyper-personalized experience that is so indispensable our customers can’t live without it. You will guide the team into making the complex simple to ensure that our experiences are not only easy to use but delightful, trusted and unique. You’ll employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team.

By innovating on the world’s biggest stage, you will have the chance to shape the future of retail and beyond. If you are motivated by complex, purposeful challenges, being Design Director, Customer Platform at Walmart could be the fit you’ve been looking for. 

You’ll sweep us off our feet if you have...

  • A strong strategic mindset and a systems thinking approach.
  • A skilled change maker who is not afraid to think big and challenge the status quo.
  • An understanding of eCommerce and building experiences that customers return to time and time again
  • Excellent visual and interaction design skills and a keen understanding of trends in the marketplace – in and out of retail.
  • Ability to communicate concepts in a clear and compelling way to audiences of all levels of understanding and levels of seniority.
  • Track record of shipping high impact customer-facing products  in a fast-moving and changing environment – one that celebrates experimentation, iteration, and shipping.
  • Experience leading product design process and building strong cross-functional partnerships.
  • Ability to produce great work in short timeframes, multitask across different projects and platforms and adapt to the ever-changing priorities of the business.
  • Deep experience with business requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping.
  • Champion of a design philosophy that is inclusive of all people.

You’ll make an impact by:

  • Leading the Customer Experience Product Design team in a way that nurtures the unique strengths of each member of the team and brings them together in a way that has multiplying effect.
  • Facilitating creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization and seamlessly integrating competitive organizational goals.
  • Driving and holding others accountable to create experiences that celebrate and empower our end-users.
  • Proactively soliciting, leveraging, and sharing design research, competitive research, data, and analytics to create full-featured and strategic products.
  • Fostering a maker mindset so teams can iterate and experiment collaboratively in order to challenge the status quo, drive new thinking, and improve processes for creating future-forward product experiences.
  • Thinking holistically so that we build true end-to-end experiences.
  • Switching gears from deep design thinking to rapid-fire execution.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications

  • Bachelor’s degree in Business, Communications, Fine Arts, or related field and 5 years’ experience in design or related field OR 7 years’ experience in design or related field. 1 years’ supervisory experience.

Perks and Benefits

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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