Position Summary...

What you'll do...

U.S. Walmart Marketplace Team

Want to help change the future of online commerce?  We are building a new type of customer-centric shopping experience at the intersection of content, commerce, and technology; and we want you to be a part of it!

About the Job

We are looking for an exceptional leader to lead post purchase experience for U.S. Walmart Marketplace.  This job is in San Bruno or Sunnyvale, California and will involve occasional travel.  This position reports directly into the VP of Marketplace Strategic Growth Programs in Walmart U.S. eCommerce.

Responsibilities – What You’ll Do

Program Development – Lead post purchase experience and drive initiatives and changes for marketplace return policies to improve customer and partner experience that

reflects data and insights on customer, seller, partner, and business needs and

includes situation analyses, models (customer, seller, financial, etc.), measurement frameworks (goals, KPIs, analytics plans), strategy narratives, and high-level plans/roadmaps.

Program Alignment – Collaborate and communicate with numerous internal stakeholders

Partner with retail merchandising teams to define policy, outline initiatives, and roll out and monitor changes

Partner with data science, product, and engineering to create models to improve post purchase experience

Communicate project benefits and champion post purchase initiatives throughout the organization

Establish internal stakeholder panels and seller/supplier focus groups to incorporate feedback into initiative development and improvement.

Leadership–

Engage and communicating to senior executives across multiple domains

Identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes 

Attract, lead, and develop best-in-class team members.

Minimum Qualifications 


• Experience in an online marketplace
• Bachelor’s degree required, business, logistics or engineering preferred. 
• 8+ years of experience in strategy, merchandising, supply chain or related field
• Ability to connect with senior category teams, set post purchase strategy and mobilize resources to deliver it

• Uncompromising commitment to the customer
• Experience in leading cross functional teams to solve complex business problems and deploy innovative solutions
• Strong presentation, communication and influencing skills and the ability to interact with executive level business and technical partners
• Track record of delivering results and ability to demonstrate measurable results to business and customer KPIs
• Self-starter with a strong attention to detail and an ability to deal with ambiguity
• Attitude to thrive in a fun, fast-paced start-up like environment
• Experience leading teams and delivering results in a cross-functional organization
• Belief in our purpose of saving money so our customers can live better

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor's degree in Business, Human Resources, or related field and 3 years’ experience in project management, compliance, operations
management, or related area OR 5 years’ experience in project management, compliance, operations management, or related area.
1 year’s experience leading cross-functional teams.
3 years’ experience using intermediate functionality of Microsoft Office.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Managing a budget, profit and loss statement, or relate financial process, Master’s degree in Business Administration or related field like (not limited to) Project Management, Compliance, Operations Management

Project Management - Project Management Professional - Certification