(USA) Senior Director I, Site Operations

(USA) Senior Director I, Site Operations

  • Location SAN BRUNO, CA
  • Career Area Merchandising and Online Operations
  • Job Function Merchandising and Online Operations
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD307706

What you'll do at

Position Summary...

What you'll do...

Search Relevance: Optimizes SBU level Search and supports the execution of Search Relevance for long tail items through attribution and product type
alignment within the SBU. Delivers Search conversion, increased Find It scores, and Long-tail relevance.


Site Campaign, Seasonal Events, Curation and Strategic Partnerships: Works collaboratively with marketing on campaign planning and execution.
Aligns campaigns to best practices around Home Page usage, supporting the Planning calendar. Executes campaign activities within agreed
timeframes at the agreed level of quality. Determines and executes the best rule structure for shelves within a campaign destination, pinning strategy
and item strategy.


eCom Enablement: Ensures collaboration with product teams to establish the website as a best-in-class leader for a SBU. Drives product vision and
strategy for search product portfolios by leveraging research and networks to drive innovation and exploration of new products, tools, and
applications. Influences the prioritization of enhancements that improve the customer experience on Walmart.com and associated platforms.


Team Alignment: Identifies emerging customer shopping patterns and expectations to ensure Walmart has the appropriate site experience to address
trends while aligning to the business model and customer experience standards; driving a customer centered decision making approach among the
team through collection of and reaction to customer feedback; inspiring commitment within team and with stakeholders; and creating an environment
that fosters leadership development throughout the organization.


Transformative Talent Development: Assumes responsibility for recruitment/selection decisions, as well as terminations for team. Provides
performance related feedback, to direct reports; conducts performance appraisal. Provides associates with career guidance, development
opportunities by identifying capability gaps. Supports an inclusive & diverse environment following company guidelines.


Site Merchandising: Leads complex, Strategic Business Unit (SBU) aligned Site Merchandising team. Leads site merchandising strategy development
for site features and functionality for a SBU, leveraging organizational experience, knowledge of customer decision-making, and leading industry
practices. Drives taxonomy alignment and structured data model within each SBU. Supports new product launches in order to drive sales and
customer interest. Advises on visual merchandising. Guides development of site metrics, defines performance-tracking practices, and shares analysis
with merchants to improve the overall customer experience.


Site Strategy and Analytics: Leads the teams that provide insights on site optimization and eCommerce performance by guiding on best practice
measurement methodologies that enable goal-driven, end-to-end digital performance analytics. Provides business analysis in order to drive
eCommerce results. Drives product conversion and customer satisfaction across channels by guiding teams on the development of strategic and
tactical plans for key customer metrics and long-term product strategy based on website data.


Cross Functional Leadership: Acts as the primary account executive for a portfolio of retail partners for the SBU, partnering as a trusted advisor and
ensuring long-term, mutually-beneficial relationships. Proactively seeks out and builds key relationships with optimal retailers/brands to improve
product breadth, margin, and sales for a category. Directs the development of Key Performance Indicators to improve customer conversion, Search
Engine Optimization (SEO) performance, and customer satisfaction. Defines and implements self-service support strategy.


Omni Channel Customer Focus: Designs, modifies, and institutionalizes omni-channel, customer-focused merchandising processes and culture.
Drives customer-focused recommendations and decisions across all customer touchpoints. Guides suppliers and vendors in developing customer
focused processes and products. Anticipates customer trends, influences customer demand through a deep understanding of customer requirements,
and demonstrates a depth of category vision.


Data and Digital Acumen: Leverages data to make real-time decisions, anticipate business questions, drive hypothesis formulation, guide testing, and
build data-driven culture. Conceptualizes technology enabled solutions guides prototyping and testing, and facilitates learning. Reviews the impact of
digital technologies in alignment with the overall organizational strategy that drives process efficiencies or enables cost reduction. Uses visualization
tools to represent data and construct coherent stories to influence decisions.


Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing
business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting
resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement
opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.


Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting,
selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and
existing talent.

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all
programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.


Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading
key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate
business plans and initiatives; and supporting associate efforts in these areas.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelors Degree in business or related field or 4 years' equivalent experience
3 years' supervisory experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Business, Merchandising, or Site Experience, Supervisory experience

Masters: Business

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart Associate
"I focus on continual improvement. Results don’t just come, they happen from hard work and having great teams helping you along the way."
— Dontai, Order Specialist/Process Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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