Technician III - ISD

Technician III - ISD

  • Location BENTONVILLE, AR
  • Career Area Software Development and Engineering
  • Job Function Software Development and Engineering
  • Employment Type Regular/Permanent
  • Position Type Hourly
  • Requisition WD23759

What you'll do at

Manages and resolves customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups) by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of problem) in required system (for example, Remedy); categorizing urgency of incidents and requests and escalating critical and urgent requests; assigning, delivering, installing, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment) once approved; tracking the status of requests and/or problem tickets; reviewing requests periodically to determine correct priority; validating business partner and system issues and resolutions; and closing requests or problem tickets upon completion. Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; determining when a series of calls are related to an underlying root cause; and following escalation procedures based on severity to communicate trends. Troubleshoots and resolves basic technical issues (for example, accessing servers, checking basic statistics, issuing basic commands) by gathering needed information and formulating an action plan; utilizing existing scripts and commands to resolve issues; interpreting the results to determine further action; and engaging support teams as needed to assist in the resolution of issues. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Corporate Strategy, Microsoft Office

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs