Position Summary...

At Walmart, we help people save money so they can live better. As the world’s largest retailer, we’re reimagining the way we empower our merchants—and Wally, our AI-powered assistant, is at the heart of that transformation.

As the Director, Technical Program Management for Wally, you'll drive the quality and impact of our next-gen LLM (Large Language Model) applications, shaping how our merchants use AI to move faster, work smarter, and focus on what matters most. You’ll lead a high-impact team responsible for defining quality and evaluation standards, managing hallucination risk, and translating GenAI research into execution priorities—all while guiding the evolution of one of Walmart’s most ambitious digital tools.

What you'll do...

What You'll Do:

• Own LLM evaluation strategy – Lead the design and implementation of frameworks for scoring, benchmarking, and automating model performance evaluations across semantic query and response quality dimensions

• Manage hallucination risk – Define operating thresholds and fallback logic to ensure factual accuracy, particularly in high-stakes business contexts

• Translate research into roadmap – Turn academic insights and frontier model capabilities into clear, merchant-focused development goals

• Enable your team – Grow a tight-knit group of data scientists and TPMs to deliver trustworthy, useful, and scalable GenAI-powered experiences

• Drive cross-functional delivery – Partner with Product, Engineering, Data, and Merchant leadership to prioritize, execute, and evolve Wally’s roadmap

• Communicate with influence – Articulate tradeoffs, surfacing impact risks, and driving alignment across technical and executive audiences

What You'll Bring:

• 9+ years experience in technical program management, AI/ML product management, or related fields

• Experience leading applied research teams or model evaluation workstreams

• Familiarity with LLM architectures, prompt engineering, and retrieval-augmented generation systems

• Experience with structured QA frameworks, semantic query scoring, or hallucination prevention techniques

• Background in retail tech, data science, or high-scale AI systems preferred

• Previous experience building or scaling LLM QA systems in production, ideally in customer-facing or internal agent contexts

• A deep intuition around how GenAI models succeed or fail—and know how to communicate that clearly to non-technical stakeholders

• Previous experience guiding model evaluation, benchmark design, or experimentation strategies at scale

• Ability to thrive in complexity—balancing rigor, pragmatism, and fast-changing needs in highly ambiguous environments

• A passion for ethical AI, transparency, and mitigating downstream risks from automated systems

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $130,000.00-$260,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor’s degree in computer science, information technology, engineering, or related area and 7 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
• Option 2: 9 years’ experience in engineering, engineering program management, technical program management, product management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certification in Project Management., Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 5 years’ experience in product design., Supervisory, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

601 Respect Dr, Bentonville, AR 72716, United States of America