Principal UX Product Designer - Returns 

About the Team  

At Walmart, our stores serve hundreds of millions of customers every week. The Front End Design Team  creates great customer moments for checkout and returns, ensuring that the front of the store has a fast, easy, and friction free exit experience to finalize the shopping journey, and if that customer needs to return an item, we make it super-efficient for both the customer and the store associates.  

We work across multiple disciplines where UX, Process design, Industrial design, and Service design, all come together to create a complete and wholistic experience. We are looking for a creative and talented Principal UX Product Designer who can think across multiple disciplines to create wholistic workflows. We use imagination, logic, and collaborative workshopping to generate new ideas, we utilize cutting edge technology paired with proven standards to change how our stores work. We prototype innovations in our test labs and partner with research to rapidly iterate designs live in one of our 4000+ stores.   
 
If you are a hands-on problem solver, who can work with multiple stakeholders, can turn limitations into opportunities, and can lead the team in setting a future vision then this may be the role for you.   

This opportunity is in Bentonville, Arkansas where we are expanding our awesome design community in our new, state-of-the-art campus. 

You will sweep us off our feet if you have...  

• Mastery of a wide spectrum of design disciplines. 

• Craft with visual acuity, can convince with excellent presentation skills, and solve difficult problems with grace. 

• A strategic mindset and a systems thinking approach to making complex simple.  

• A track record of shipping successful products that require working quickly while managing multiple stakeholders. 

• A strategic mindset and a system thinking approach to make elaborate workflows simple. 

• Expertise to explore a variety of design ideas and iterate quickly. 

• Experience facilitating design sprints, workshops, or research sessions. 

• Comfort with ambiguity. You embrace constraints and the unknown; you enjoy discovering and defining the problem space.  

• You are authentic and can truly connect with people, you are good at communicating, listening, and sharing, with kindness, humility, and empathy. 

• You’re a strong communicator and storyteller able to clearly articulate design rationale and influence decision-making with multiple stakeholders. 

You will make an impact by:  

• Designing best-in-class product experiences with a focus on craft. 

• Partnering with design research, product managers, and engineers to create insightful design solutions.  

• Constantly balancing business goals with user needs.  

• Rapid prototyping and experimenting in a fast-paced environment.    

• Multitasking across different projects and adapting to changing priorities.   

• Creating scalable experiences in partnership with our Design System team. 

• Championing the Design Thinking philosophy throughout the business.   

• Collaborating seamlessly with cross-functional partners.   

• Staying up to date with the latest trends, in and out of retail. 

Preferred qualifications:  

• Degree in Industrial Design, Digital Design, HCI, Information Architecture, or similar and 7+ years of experience in product design. 

• A fantastic portfolio. 

• Excellent written and verbal communication. 

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.  

Perks and Benefits  

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO (Paid Time Off), multiple health plans, and much more.   

Equal Opportunity Employer  

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people. 

#experiencedesign 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. 

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