(USA) Store Lead (Non-Complex) - Wm, Management

Directs and guides members of management and hourly associates to ensure proper customer service, operational excellence, financial performance, community involvement, and a culture of integrity and belonging. Leads by example, modeling company values and standards in all areas of responsibility. 

Key Responsibilities 

Customer Service Leadership 

• Directs and guides management and hourly associates on proper customer service approaches and techniques by modeling excellent service (e.g., tour to teach). 

• Ensures customer needs, complaints, and issues are successfully resolved within company guidelines and standards. 

• Builds relationships with associates to ensure proper feedback, answers questions, and provides information to customers and associates. 

Financial Performance 

• Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved. 

• Assists the store manager in leading the management team to control expenses and wages to ensure expenses are indexed to sales. 

• Creates and implements plans to improve the facility’s financial performance, including budget creation and alignment with business needs. 

• Analyzes economic trends and community needs for budget forecasting. 

Community Engagement 

• Participates in community outreach programs and encourages associates to serve as good members of the community. 

• Establishes and maintains relationships with key individuals and groups in the community, representing the company and presenting its perspective to external organizations. 

• Follows company media guidelines and promotes company-sponsored programs, events, and sustainability efforts to associates and the local community. 

Facility Operations 

• Directs facility operations by setting standards for appropriate service levels and teaching effective merchandise presentation (e.g., accurate pricing, proper signage). 

• Maintains in-stock and inventory levels, requests merchandise to meet community needs, and provides direction on executing company programs and strategic initiatives. 

• Ensures quality assurance standards and oversees safety and operational reviews. 

Associate Supervision & Development 

• Provides supervision and development opportunities for management and hourly associates through hiring, training, mentoring, and assigning duties. 

• Sets clear expectations, recognizes associates, delegates business objectives, and develops qualified associates to meet staffing needs and achieve company growth potential. 

• Builds a team-based work environment, establishes performance expectations, conducts regular performance evaluations, and promotes a belonging mindset in the workplace. 

Business Planning & Execution 

• Drives execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, and removing barriers to performance. 

• Provides resources, sets performance standards, measures progress, adjusts performance as needed, develops contingency plans, and supports continuous learning. 

Policy and Compliance 

• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others. 

• Ensures compliance with company standards and supports the Open Door Policy. 

Continuous Improvement 

• Evaluates the ongoing effectiveness of current plans, programs, and initiatives by consulting with business partners, managers, coworkers, and other stakeholders. 

• Solicits, evaluates, and applies suggestions for improving efficiency and cost-effectiveness. 

• Participates in and supports community outreach events. 

Leadership Expectations 

Respect the Individual 

• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences. 

• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging. 

• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence. 

• Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments. 

Act with Integrity 

• Maintains and promotes the highest standards of integrity, ethics, and compliance. 

• Models Walmart values to foster company culture; holds oneself and others accountable. 

• Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world. 

• Acts in a selfless manner, consistently humble, self-aware, honest, fair, and transparent. 

Serve Our Customers and Members 

• Delivers results while putting the customer first, adapting to how, where, and when customers shop. 

• Applies EDLP and EDLC business models to all plans. 

• Makes decisions based on data, insights, and analysis, balancing short- and long-term priorities and considering all stakeholders. 

Strive for Excellence 

• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. 

• Drives continuous improvements, adopts and encourages new technologies and skills, and supports others through change.