Position Summary...

What you'll do...

Analyst, Service Excellence

We are seeking a highly skilled and compassionate Analyst, Service Excellence to join our team. As an Analyst, Service Excellence, you will be responsible for researching and resolving Health and Wellness profile incidents, identifying opportunities for improvement, and implementing strategies to enhance customer experience and operational efficiency.

Key Responsibilities:

• Engage fully in team and process governance.
• Communicate and collaborate with leadership to develop process improvements.
• Ensure service-level deadlines are met.
• Collaborate with teams across Compliance, Legal, Product, and Technology in a professional business environment.
• Develop and maintain clearly defined processes for workflow, quality assurance, and data management that meets all business needs.
• Assist in ongoing training and development of staff.

What you’ll do…

Supports a team of patient identity professionals to perform accurate and timely maintenance of patient records in centralized patient databases, error correction and documentation, and incident support resolutions. Develop, manage, monitor, and communicate priorities and schedules to team members to ensure business objectives are met.

This role is expected to have a thorough working knowledge of all workflow procedures and ensure that process integrity is maintained to the highest standard. Computer and data analysis skills are necessary to perform routine auditing and tracking. This role must demonstrate a commitment to continuous improvement and quality assurance.

Collaborates with stakeholders to assess risks and establish process improvements, securing management alignment with changes and documenting feedback.

Supports multiple small-scale projects by collaborating with stakeholders to efficiently develop and deliver recommended solutions; ensuring tasks are executed as defined; identifying and communicating status changes and adjustments and escalating them to supervisors; and executing process improvements.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with the team and key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Preferred Qualifications:

• 2-3 years’ experience in business, pharmacy operations, optical operations, customer experience, or related area or associate's degree in business or related area and 1 years’ experience in business, pharmacy operations, optical operations, customer experience.
• 1-3 years’ experience using intermediate Microsoft Office functionality (Ex: Outlook, Word, Excel, PowerPoint, etc.)

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Respect the Individual: Demonstrates and encourages respect for all builds a high performing team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customer member experience for all identifies attracts and retains the best team members

Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer member and company and regularly recognizes others contributions and accomplishments

Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and cross functionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values

Act with Integrity: Acts as an altruistic servant leader and is consistently humble self-aware honest and transparent

Serve our Customers and Members Delivers expected business results while putting the customer member first and consistently applying an omni merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers members

Serve our Customers and Members Adopts a holistic perspective that considers data analytics customer member insights and different parts of the business when making plans and shaping the teams strategy

Strive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risk taking and exhibits resilience in the face of setbacks

Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working

 

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The hourly wage range for this position is $21.00-$40.00*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, finance, information technology, or related area.

Option 2: 1 year's experience in business, finance, information technology, retail, human resources, or related area.

Option 3: Associate's degree in business, finance, information technology, or related area and 1 year's experience in business, finance, information technology, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Consulting, experience using intermediate Microsoft Office functionality (for example, Word, Excel, PowerPoint)

Primary Location...

2608 Se J St, Bentonville, AR 72712, United States of America