Position Summary...

At Sam's Club, we believe in a career without bounds! Join the Member’s Mark team and play a pivotal role in delivering exceptional quality and value to our members. In this role, you’ll lead supplier onboarding and training, ensuring consistent quality standards across our network. You’ll drive member satisfaction by analyzing key quality drivers, conducting supplier reviews, and implementing process improvements. Your expertise will shape quality assurance programs, incorporating industry best practices and AI-driven insights. You’ll collaborate with stakeholders to communicate findings, recommend training, and enhance service levels. As a leader, you’ll mentor associates, foster a culture of excellence, and support continuous learning. You’ll also manage multiple business plans, removing barriers and driving performance. If you’re passionate about quality, innovation, and making an impact, we’d love to have you on our team.

What you'll do...

What you’ll do:

• You will be an integral part of the Member’s Mark team, supporting your stakeholders and merchants to create and execute amazing items for our members.
• You will drive consistent member service delivery by performing quality reviews with our suppliers, delivering feedback to on success areas and improvement opportunities, analyzing key quality drivers, creating, and evaluating quality reports, recommending changes to improve quality control processes and in turn increasing Member satisfaction.
• Manage processes for onboarding new suppliers and maintaining processes for existing suppliers by implementing and maintaining quality protocols across the supplier matrix, developing, and conducting supplier training, feedback loops and best practice.
• Oversee complex quality assurance processes validating critical quality metrics to assess supplier performance and assessing and communicating supplier performance to management and business partners.
•  Identifying industry best practices and incorporating them into quality assurance programs, evaluating quality review processes and identifying areas of opportunity, identifying, developing, and implementing process changes, leading the implementation of quality assurance programs, evaluating utilization and effectiveness of quality assurance programs, evaluating service level data in order to determine behavioral gaps and training needs, and collaborating with key stakeholders in order to develop action plans to improve agent service levels.
• Oversee the communication of findings to stakeholders and customers by providing documents and work papers, communicating process errors, and determining needed fixes, providing recommendations to stakeholders regarding needed training support, recommending updates to training documentation, and ensuring recommended solutions are implemented.
• Oversee quality assurance plans and frameworks by collaborating with stakeholders on identified controls, determining the frequency and timing of processes, managing processes, identifying areas of opportunity in quality assurance plans, and communicating recommendations to leadership.
• Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, demonstrating adaptability, and supporting continuous learning.
• Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events.

What you will bring

• Experience in quality assurance, manufacturing, or a regulatory environment for either Food or Health & Wellness items.
• Strong analytical skills to assess key quality drivers and KPI data with integrated AI.
• Ability to manage supplier onboarding and training processes.
• Knowledge of industry best practices in quality assurance.
• Excellent communication skills for providing feedback and recommendations.
• Leadership skills to drive business plans and projects.
• Supervisory experience to provide development opportunities for associates.
• Be comfortable with domestic travel up to 30% of the time.
• Understanding of company policies and procedures.

Additional Information

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required by employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 4 years’ experience in training, quality, product development, or related area OR 6 years’ experience in training, quality, product development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Assessing training programs and customer service levels in a production, sales, or customer service environment., Providing performance feedback or on-the-job training, Supervisory

Masters: Business, Masters: Communication, Masters: Computer Engineering, Masters: Education

Six Sigma - Certification

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America