Position Summary...

The Senior Manager, Operations, Driver Research and Insights will leverage your natural curiosity and strong knowledge of research capabilities to lead research and insights projects within our End 2 End Delivery Business. You will be asked to plan, execute, and activate primary research as well as partner with research vendors to execute projects. You are a champion of insights and adept at translating both quantitative and qualitative insights into actionable recommendations. In this role you will be part of a quickly growing part of the business and will help enable expansion and decision making through your research.

What you'll do...

You’ll sweep us off our feet if…

• You bring with you extensive experience in a broad range of both qualitative and quantitative methodologies

• You are a change agent that leverages insights to influence business decisions

• You are experienced in research in the areas of Voice of the Driver/Customer or Loyalty

• You have experience in the gig industry, last mile delivery space, or marketplace economy

• You thrive working in a fast -paced, startup environment

• You are a strategic thinker, bridging the needs of the business to research insights

• You are a storyteller, visionary, and innovator

• You are comfortable influencing others, managing stakeholders, getting buy-in from leadership, and communicating clearly

Preferred Qualifications:

• Deep knowledge of quantitative and qualitative research methodologies

• Bachelor’s degree and 5+ years' experience in customer experience, consumer insights, market research, strategy, analytics, and/or brand management

• Ability to translate business needs into appropriate research methods

• Advanced understanding of standard customer experience metrics (NPS, CSAT, etc.) and translating customer feedback data into measurable action

• Hands-on experience programming and analyzing studies in research tools such as Qualtrics, Medallia, Alchemer, SPSS, or similar platforms

• Proven ability to build partnerships, communicate, and collaborate effectively within an organization and work in a team setting

• Outstanding presentation skills with strong ability to independently translate and communicate data and findings into actionable business insights and recommendations

• Experienced managing research vendor relationships/projects while also doing DIY research projects both in the field and remote

• Ability to lead a portfolio of multi-disciplinary research projects with multiple business partners in a dynamic and evolving organization

• End-to-end project management skills

• Demonstrated experience collaborating and influencing across multiple stakeholder groups

Additional Preferred Qualifications:

• Master’s degree and 5+ years of relevant experience in customer experience, consumer insights, market research, strategy, analytics, and/or brand management

• Experience leading qualitative research (IDI’s, focus groups, diaries, shadows, etc.) and quantitative research (designing/programming/analyzing surveys & more advanced analytics such as segmentation, max-diff, conjoint analysis)

• Excellent knowledge of marketing strategy and how to integrate consumer insights fundamentals including primary & secondary consumer research, syndicated research, positioning & communication development, and strategic business analysis. This includes segmentation, need states, concept development/validation, test and learn approaches, creative testing and more

• Demonstrated success in leveraging consumer insights to drive business results.

• Able to develop an objective point-of-view, feel very comfortable sharing it, and be seen as a strategic thought leader on the team

• Excellent verbal and written communication skills and storytelling ability

• Able to demonstrate agility and can pivot focus based on changes in business needs/conditions

• Excellent planning and project management skills.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America