Position Summary...

The Director, Engagement & Communications leads the strategy and execution of messaging, storytelling, and engagement across CES associates, operations, Walmart Inc. leaders, and external stakeholders. This role ensures the value of CES—as both a customer experience engine and enterprise insights center—is consistently communicated and understood. The Director drives internal clarity, external visibility, and cultural alignment across transformation efforts.

What you'll do...

The Director, Engagement & Communications leads the strategy and execution of messaging, storytelling, and engagement across CES associates, operations, Walmart Inc. leaders, and external stakeholders. This role ensures the value of CES—as both a customer experience engine and enterprise insights center—is consistently communicated and understood. The Director drives internal clarity, external visibility, and cultural alignment across transformation efforts.

Key Responsibilities

Enterprise Messaging & Leadership Visibility

• Build and execute a communication strategy that connects CES to Walmart Inc.’s broader transformation and experience goals
• Craft high-impact communications for SVP and CES leadership across internal updates, enterprise forums, and external representation
• Translate complex initiatives into accessible narratives for frontline associates, support functions, and executive audiences
• Ensure strategic alignment and brand consistency across all messaging channels and functions

Associate Engagement & CES Operations Support

• Lead associate engagement programs that foster transparency, trust, and belonging across CES (agents, support, WFM, L&D, Ops)
• Create campaigns and content that highlight transformation progress, individual and team recognition, and cross-functional impact
• Partner with Segment and Ops teams to ensure timely communication of change initiatives, performance updates, and enterprise priorities
• Maintain feedback loops and communications governance to ensure clarity and avoid message saturation

Elevating CES as a Strategic Insights Center

• Champion CES as a front-line engine of customer and associate insight for Walmart Inc.
• Build communications strategies that frame CES as a proactive driver of value—surfacing defects, influencing upstream fixes, and reducing friction
• Collaborate with Product, Tech, and Enterprise Strategy teams to ensure CES data and insights inform key decisions
• Drive awareness of how CES powers experience improvement, innovation, and transformation at scale

Walmart Inc. & Industry Engagement

• Partner with Enterprise Comms and Corporate Affairs to position CES within Walmart’s broader brand narrative
• Support CES leadership in thought leadership, conference speaking, and cross-industry benchmarking
• Share CES insights, innovations, and achievements with external audiences to reinforce Walmart's experience leadership
• Ensure consistency in positioning CES across internal enterprise narratives and external-facing materials

Qualifications

• 10+ years in enterprise communications, engagement, or brand storytelling roles
• Proven experience aligning messaging across frontline operations, executive leadership, and corporate stakeholders
• Background in high-visibility transformation or change communications, ideally in retail, tech, or customer experience functions
• Strong written, visual, and verbal communication skills across mediums
• Familiarity with insights-driven organizations or customer service environments is a plus
• Bachelor's degree in Communications, Marketing, Organizational Development, or related field required; Master’s preferred

Success Profile

• Strategic communicator who translates operations into impact stories
• Deeply empathetic to the associate and customer experience
• Operates confidently across corporate, operational, and public domains
• Values storytelling as a change lever and culture builder
• Passionate about elevating CES as a key voice and value-driver within Walmart Inc.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Communications, Journalism, Business, or related field and 5 years’ experience in communications, journalism, business, or related area OR 7 years’ experience in communications, journalism, business, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Project Management

Masters

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America