(USA) Systems and Infrastructure Engineer III

Position Summary...

Join Walmart/VIZIO and take your career to the next level!

The Computer Systems Engineering team is responsible for managing the Windows and macOS Operating Systems, Hardware standards and policies for the enterprise user community. This will involve escalations from support, automation of workflows, scripting, Intune administration, Jamf administration, 3rd party software configuration and working side by side with the security and network teams to bring the best user experience to the user community.

What you'll do...

As a key member of VIZIO’s IT team, you will collaborate with internal staff across all office locations, as well as external software vendors, to evaluate, plan, and implement new technologies that support the company's evolving needs. You will be responsible for managing all aspects of our Intune and Jamf environments, including advanced troubleshooting, root cause analysis, and working with Microsoft and Apple support to resolve Software-as-a-Service (SaaS) level issues.

In this role, you will oversee the development and deployment of workstation standards across the enterprise, including publishing and deploying application packages and administering OS policies. You will lead strategic initiatives involving Windows and macOS platforms, as well as the cloud administrative tools that support them, including managing the Windows and macOS Device Enrollment Programs.

You’ll also be responsible for implementing and testing machine disaster recovery solutions, while continuously working to enhance the end-user experience and maintain system security through hardening efforts.

Scripting and automation will be a key part of your responsibilities, as you implement platform-specific applications, policies, and security tools. You will design, build, test, document, and deploy new software packages and optimize the enterprise self-service portal for both Windows and macOS devices. Regular maintenance, including patch management and application updates for systems like Microsoft 365, Adobe, and various browsers, will ensure a secure and up-to-date environment.

You will develop and manage dynamic or smart computer groups in Intune and Jamf for software deployment, inventory reporting, and segmentation by role or department. This role also involves working closely with the Information Security team to deploy and support tools for DLP, VPN, EDR, and other critical platforms, as well as partnering with the DSA team on onboarding policies and procedures.

Your contributions will extend to the development of Computer Systems SOPs and IT documentation, including internal knowledge base articles. You will take ownership of escalated Level 3 tickets that go beyond standard deskside support and will be expected to respond to system alerts, outages, and service requests during on-call shifts. Additional responsibilities may be assigned as needed.

What You’ll Bring

You have at minimum a high school diploma and either an Intune and Jamf Administrator certification or equivalent hands-on technical experience. You bring a strong background in supporting Windows 10 and 11 within a hybrid Active Directory environment, with at least two years of direct experience in a support role.

You also have over two years of experience managing Intune, including software packaging, profile deployment, and imaging. Additionally, you have spent at least two years supporting and administering macOS devices using Jamf, along with experience working in the Microsoft 365 Admin Center.

Your skill set includes administering both Microsoft Active Directory and Azure Active Directory, and you are adept at diagnosing and resolving issues related to Microsoft 365 applications on both macOS and Windows platforms.

You have a solid understanding of networking protocols such as TCP/IP, DNS, DHCP, NETBIOS, and 802.1x, and can support developers with effective root cause analysis and solutions when needed.

You possess excellent communication and troubleshooting skills and can clearly explain technical issues to non-technical users.

You’re a self-starter who thrives in fast-paced and occasionally ambiguous environments, and you're known for your strong customer service orientation, multitasking ability, and team-focused attitude—no task is too small.

You have a proven ability to contribute to IT knowledge bases by documenting issue resolutions and best practices.

Experience implementing and managing Privileged Access Management (PAM) systems, as well as working with security tools like Microsoft Defender for Endpoint and CrowdStrike on both Windows and macOS platforms, rounds out your skill set.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area and 2 years’experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.
Option 2: 3 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, information systems, information technology, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

14901 Quorum Dr, Dallas, TX 75254-7521, United States of America