Position Summary...

Join Us in Transforming Customer Engagement Services at Walmart!
Are you ready to be part of an exciting transformation at Walmart? Our Customer Engagement Services team is at the forefront of delivering massive changes for our customers and the business. With ambitious goals, we are leveraging cutting-edge technology, innovating in AI, and data-driven insights to revolutionize customer experiences.

Beyond Operations: Driving Business Impact
Customer Service used to be just about solving problems. At Walmart, it's now a game-changer. We're driving business impact and giving leaders unparalleled customer insights through advanced tech and data analytics. These improvements will drive increased customer satisfaction, reduce defects, and lower costs, supporting Walmart's Every Day Low Cost (EDLC) vision. We are looking for a passionate leader to join us in this journey and help drive this forward. If you're excited about making a significant impact in a dynamic and innovative environment, we want to hear from you!

What you'll do...

What you'll do...

Strategic Intake Leadership & Business Alignment

• Serve as the strategic entry point for all incoming work, acting as the face of the organization and ensuring initiatives align with enterprise priorities.
• Develop, standardize, and manage intake processes that enable transparency, scalability, and alignment across business units.
• Translate complex business needs into actionable projects by evaluating scope, impact, resource demands, and success criteria.
• Build intake roadmaps, prioritize high-value workstreams, and communicate trade-offs to senior leadership and partners.

Workflow Governance & Operational Excellence

• Define and enforce intake standards, documentation protocols, and approval workflows to ensure consistent execution.
• Implement and audit intake controls that balance speed, compliance, and clarity across functional and technical teams.
• Establish a framework for request evaluation and routing, using data and strategic input to guide intake decisions.
• Monitor pipeline performance and adjust intake strategy based on resourcing constraints, business priorities, and feedback loops.

Process Improvement & Cross-Functional Collaboration

• Identify process gaps, inefficiencies, and duplicative requests by analyzing intake patterns and feedback across stakeholders.
• Lead the evolution of intake tools and methodologies, using automation, dashboards, and AI to improve intake velocity and accuracy.
• Partner across business, tech, and support functions to co-create scalable intake models that reflect current and future operational needs.
• Drive continuous improvement initiatives focused on intake quality, cross-team alignment, and organizational agility.

Leadership, Communication & Culture Building

• Build and lead a high-performing team focused on delivering responsive, customer-centric intake and support services.
• Create a culture of trust, ownership, and transparency through coaching, collaboration, and shared accountability.
• Act as a strategic advisor to senior leadership, providing insight into capacity, feasibility, and prioritization trade-offs.
• Promote diversity, inclusion, and career growth through intentional mentorship and talent development.

Data-Driven Planning & Resource Optimization

• Leverage intake metrics, forecast data, and historical trends to inform planning and business resourcing strategies.
• Collaborate on budgeting and capacity planning efforts, ensuring new work aligns with organizational bandwidth and goals.
• Establish reporting mechanisms to visualize pipeline health, decision velocity, and stakeholder satisfaction.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Management, Logistics, Computer Science, or related field and 5 years’ experience in operations, retail, project management, or related area OR 7 years’ experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Preparing and executing budgets, Vendor Management

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America