Position Summary...

Join Us in Transforming Customer Engagement Services at Walmart!

Are you ready to be part of an exciting transformation at Walmart? Our Customer Engagement Services team is at the forefront of delivering massive changes for our customers and the business. With ambitious goals, we are leveraging cutting-edge technology, innovating in AI, and data-driven insights to revolutionize customer experiences.

Beyond Operations: Driving Business Impact

Customer Service used to be just about solving problems. At Walmart, it's now a game-changer. We're driving business impact and giving leaders unparalleled customer insights through advanced tech and data analytics. These improvements will drive increased customer satisfaction, reduce defects, and lower costs, supporting Walmart's Every Day Low Cost (EDLC) vision. We are looking for a passionate leader to join us in this journey and help drive this forward. If you're excited about making a significant impact in a dynamic and innovative environment, we want to hear from you!

What you'll do...

Business Operations Requires knowledge of Organization KPIs Assessment techniques To cater to key stakeholders and their priorities Participate in business task to get things done in own unit or area Communicate key considerations for business decision making process Comment on the organizations business model and financial goals Cite examples of types of information needed to make sound business decisions

Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuring progress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning

Financial Management Requires knowledge of Financial Management tools and processes Budgeting and internal and external program Communication tools and processes To create manage monitor Program budget Provide estimation budgeting inputs to Business cases Annual Operating Plan AOPsLong Range Plan LRPs Monitor delivery schedules and cost expenditure for the program Project the ROI of future programs

Program Estimation Requires knowledge of Program Estimation tools and techniques Risk Assessment and Mitigation tools and techniques To assess and identify the resources required for successful completion of the project of small to medium complexity Identify potential risks for successful completion of the project

Program Monitoring and Control Requires knowledge of Program Monitoring and Control tools and processes Internal and External program Reporting and logging tools and processes To monitor and evaluate the progress of the projects against approved milestones and timelines Lead cross functional andor pillar coordination meetings to review schedule progress health issuesrisks and key dependencies of the projects Take appropriate measures when required to bring program health on track in case of adversity

Program Definition Requires knowledge of Program Management techniques tools and frameworks Benefits analysis Program Planning tools and techniques To understand business requirements and priorities to define an integrated plan for implementation of largescale organizational program 10 vertical tracks Define the charter statement of work module owners and performance measurement baselines for all modules within the program Apply understanding of operational and financial factors that drive organizational success and the interdependencies between business functions to recommend solutions that work across business units functions.

Influencing and Building Stakeholder Consensus Requires knowledge of VerbalNonverbal behaviors Application and allocation of Business Communication styles techniques in ambiguous and challenging situations Communication channels mediums Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties Influencing styles To communicate articulately and concisely in stakeholder meetings involving multiple teams Convey complex information and address ambiguity for robust technology development Build productive collaborative relationships with stakeholders Influence team and stakeholders to take meaningful action with sound recommendations Independently prepare clear concise logically structured and meaningful reports material based on facts Seek and provide constructive feedback anticipate needs questions respond appropriately

Technology Landscape Awareness Requires knowledge of Understanding of technology strategy and its linkages to domain Basic understanding of existing and upcoming systems technologies and trends Product technical information Basic understanding of domain specific market standards Basic understanding of methodologies and tools processes checkpoints To develop evaluate and implement proposed scenarios for projects and initiatives Provide Tech insights to influence stakeholder decision making Translate business unit domain requirements into strategies initiatives and projects and aligns them to business strategy and objectives and drives the execution of deliverables Demonstrate practical knowledge of multiple business units organizations Build and articulate the business case and return on investment and delivers work that has demonstrable value Challenge technology assumptions on topics related to ones domain of expertise Develop new organizationwide processes and ways of working related to ones domain of expertise Teach and guide others on best practices

Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased work environment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coaching for success and improvement and ensuring diversity awareness

Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction to others in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with business partners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and costeffectiveness and participating in and supporting community outreach events

Respect the Individual: Demonstrates and encourages respect for all builds a highperforming team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team members

Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishments

Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values

Act with Integrity: Acts as an altruistic servant leader and is consistently humble selfaware honest and transparent

Serve our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers

Serve our Customers and Members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and shaping the teams strategy

Strive for Excellence:Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks

Strive for Excellence:Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.Option 2: 6 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America