Coordinator, Communications Alarm Central - Global...

Coordinator, Communications Alarm Central - Global Security

  • Location BENTONVILLE, AR
  • Career Area Global Investigations and Security
  • Job Function Global Investigations and Security
  • Employment Type Regular/Permanent
  • Position Type Hourly
  • Requisition WD214016

What you'll do at

Shift: 4th Shift 8:00PM-4:30AM | Friday-Tuesday Provides technical support on the alarm service phone line by answering and determining the nature of incoming calls; providing diagnostics and services (for example, remote programming, ticket management, network communications) on alarm systems; prioritizing alarm service requests; and contracting service tickets to internal or external vendors. Provides support for alarm licensing compliance by analyzing alarm history to determine and communicate the validity of false alarm fines; reviewing data, time, and dispatch circumstances; collaborating with police and fire department authorities; providing history reports upon request; and applying permit numbers to alarm automation application. Responds to calls on the general alarm, Emergency Operation Center (EOC), and Walmart field emergency phone lines in accordance with departmental standard operating procedures (SOP) by advising callers and providing technical support on safety and security measures; assisting or transferring callers to appropriate departments; and utilizing internal and external applications to communicate and escalate incidents. Monitors and dispatches alarms (for example, fire, burglar, panic) for facilities in the U.S. and Puerto Rico by ensuring alarm automation software maintains a ready-to-receive-alarm-monitoring state; contacting appropriate authorities in accordance with National Fire Protection Association (NFPA-72) guidelines and department standard operating procedures (SOP) when alarms are triggered; and performs disaster recovery failover on alarm automation servers and receivers in compliance with Underwriters Laboratory (UL) standards. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Microsoft Office Spanish

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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