Position Summary...

What you'll do...

About Walmart Us eCommerce 

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability — and everything in between. As a Walmart associate, you will play a critical role in shaping the future of shopping with highly talented individuals, in an environment that values dedication, ingenuity and collaboration. Here, your work makes an impact every day. If you’re hungry to own your career and catapult ideas into action, read on. 

About the team 

The Walmart Marketplace Returns team is committed to improving customer and seller experience, supporting seller success, and driving growth by bolstering our seller service offerings. This is a unique and exciting opportunity to drive impact, create, launch, and own programs end to end.

We are seeking an experienced and strategic Manager to support our Returns – Fraud and Abuse within Marketplace. The ideal candidate will drive deep dives on the returns process, ensuring solid fraud detection models are implemented balancing customer and seller attributes, identifying opportunities for process improvement, automation, and innovation. Your expertise in SQL and/or Big Query will be required in analyzing data to identify opportunities for improvement.

What you'll do...

• Provide thorough data analysis to support strategic business decisions by identifying ongoing analytical needs, creating standardized reports, and collaborating with internal and external stakeholders to develop consistent, actionable data-driven strategies.

• Lead the development of business performance dashboards, delivering actionable insights on site content performance, customer engagement, and conversion metrics. Ensure reporting is both insightful and tailored to business objectives.

• Expertise in e-commerce Fraud and Abuse to be able to establish measurable KPIs to track site performance and identify areas of opportunity. Drive initiatives to improve the customer/seller experience and boost overall site effectiveness and reduce the losses due to fraud.

• Create and implement strategies to meet and exceed KPI targets, such as refund rates, fraud cancellations, and fraud contacts reductions. Present performance results to senior leadership on a weekly basis.

• Work closely with cross-functional partners and leadership teams, gaining buy-in through clear communication and effective presentations of content strategies.

What You’ll Bring

• You are curious and relentlessly ask questions.

• You can manage the interconnectivities of business units.

• You drive results with strong risk (fraud) acumen and technical/analytical capabilities.

• You are excited to indirectly influence teams to enable the objectives of the company.

• You’re familiar with e-commerce fraud trends and strategies

• You’re skilled at diplomacy and aligning stakeholders with competing priorities, including senior leaders.

• You’re a storyteller – a master at making complex subjects easily understood through compelling stories and visuals.

• You have high standards and can hold business partners accountable.

• You’re stimulated by challenges and are ready to engage at.

Preferred Qualifications

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area AND 5 years' experience in project management or program management.

• Fraud/risk background within the e-commerce or technology industry.

• Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions. Experience with SQL, Tableau, and/or other data investigation and BI tools.

Minimum Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.

• Option 2: 5 years’ experience in project management, program management, program operations, or related areas.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process

Benefits:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Bellevue, Washington US-11075:The annual salary range for this position is $96,000.00-$186,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America