Senior Manager, Business Operations eCommerce, CX ...

Senior Manager, Business Operations eCommerce, CX Operations, LocalFinds

  • Location BENTONVILLE, AR
  • Career Area Business Operations
  • Job Function Business Operations Management
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD2105939

What you'll do at

Position Summary...

Are you ready to shape the future of local shopping on one of the world’s largest retail platforms? The LocalFinds team at Walmart is on a mission to revolutionize how customers discover and engage with local products and businesses—offering seamless experiences from first click to final checkout. As a key driver of this innovative program, you’ll own the operational excellence of the LocalFinds customer journey, build data foundations that power catalog and search, create compelling seller hub pages, and ensure end-to-end site enablement. Working cross-functionally, you’ll leverage analytics, user insights, and best-in-class processes to deliver a cohesive, customer-centric site experience that empowers local sellers and delights customers nationwide.

What you'll do...

About Walmart LocalFinds 

The LocalFinds team is on a mission to revolutionize the shopping experience for customers seeking local products and businesses on Walmart's platforms. We are dedicated to building and scaling innovative ways for customers to discover and engage with local sellers seamlessly. 

You will be successful if you…

  • Excel at cross-functional collaboration, communicating effectively with diverse teams to align on goals and deliver seamless customer experiences.
  • Demonstrate strong analytical and data-driven decision-making skills, using metrics and insights to optimize site performance and user journeys.
  • Thrive in a fast-paced, evolving environment—managing multiple priorities with attention to detail and a commitment to operational excellence.
  • Bring a strategic mindset, capable of seeing the “big picture” while also diving into the details to ensure flawless execution.
  • Have a passion for local products and entrepreneurial ecosystems, continuously innovating to enhance the local shopping experience.

You’ll make an impact by…

  • Owning the operational strategy for LocalFinds—building data foundations, driving catalog integration, and ensuring end-to-end site enablement.
  • Leading the development and optimization of the LocalFinds Hub and Seller Pages, including layout testing, feature enhancements, and geo-fenced merchandising.
  • Monitoring site health and performance, interpreting key metrics to inform product updates and influence internal stakeholders.
  • Streamlining processes and workflows to embed best-in-class practices across the team, elevating the overall customer and seller experience.
  • Acting as the primary liaison between LocalFinds and other Walmart teams, unifying strategy, execution, and communication across the organization.

Minimum Qualification:  

  • Bachelor degree in related field or equivalent experience in Business or related field 
  • Previous experience in consumer-focused, eCommerce environment
  • Understanding of site metrics and levers
  • Analytical and process-oriented, comfortable making data-driven decisions 

Preferred Qualification:  

  • 8+ years related experience in Merchandising, Site Merchandising, or related field 
  • Masters Degree in Business or related field 
  • 4+ years demonstrated experience managing a team 
  • 6+ years of experience in consumer-focused e-commerce environment 
  • Strong customer obsession focused on building the right site experience for our customer 
  • Ability to set clear team objectives and performance measures 
  • Ability to select and develop a team of future leaders 
  • Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary 
  • Assertive, adaptable and demonstrates initiative 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Sunnyvale, California US-08479/San Bruno, California US-08848:The annual salary range for this position is $117,000.00-$234,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area.
7 years’ experience in eCommerce merchandising, site operations, business management, or related area.
2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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