Position Summary...

Staff Systems & Infrastructure Engineer – GenAI Architecture & Enablement
What you'll do... This role is pivotal to Walmart's next-generation productivity and AI transformation strategy. As a Staff Systems & Infrastructure Engineer, you’ll take ownership of designing and scaling GenAI-powered solutions that increase enterprise productivity, reduce friction in associate workflows, and connect tools and systems across the digital workplace. You’ll serve as the technical architect and Tier 3 expert for GenAI and automation solutions, providing enablement frameworks, solution guidance, and integration patterns for AI agents that operate across platforms like Jira, ServiceNow, Workday, and internal systems.
About the Role: This Staff Engineer role sits within the Productivity and Collaboration Platforms team at Walmart, responsible for delivering intelligent, automated, and secure GenAI experiences across platforms like Microsoft 365, Zoom, Slack, and more. The engineer will define technical architecture for AI workflows, support agent integration across cloud and on-prem systems, and lead infrastructure strategy in close collaboration with software engineering and support teams. This role focuses on enablement—not coding—and is ideal for a systems thinker who thrives on enterprise-scale complexity, systems integration, and purposeful automation.

What you'll do...

Infrastructure Maintenance: Requires knowledge of: Infrastructure maintenance tools and methodologies; Infrastructure maintenance plans and schedule; Infrastructure performance metrics. To plan for infrastructure updates, expansions and enhancements. Investigate known and unknown server errors based on solutions applied in the past. Test the security system periodically by simulating internal intrusions and noting observations. Help resolve any issue that occurs in the backup media. Regularly audit firewall logs to identify any suspicious activity. Optimize device configurations by suggesting enhancements across the server/ security/ database. Technology Solution Automation: Requires knowledge of: Automation tools and technologies; Scripting Languages. To analyze data and metrics to identify areas of automation to drive faster response to operational issues. Maintain up-to-date documentation on deployments, processes, and standard operating procedures/runbooks with a goal minimize runbooks by automation. Coding: Requires knowledge of: Coding standards and guidelines; Coding languages (E.g., JavaScript, Python, C# etc.), frameworks (E.g., ActiveX, .Net, Cocoa, Android application framework etc.), tools (E.g., Monday.com, Linx, Embold etc.) and Platforms (E.g., Microsoft Azure, AWS, Apple IOS etc.); Quality, Safety and Security (PCI etc.) standards; Emerging tools and technologies; Telemetry. To create/configure minimalistic code for entire component/application and ensure the components are meeting business/technical requirements, non-functional requirements, low-maintainability, high-availability and high-scalability needs. Assist in the selection of appropriate languages (E.g., JavaScript, Python, C# etc.), development standards and tools (E.g., Monday.com, Linx, Embold etc.) for software coding/configuration. Take initiative to learn the fundamentals of different coding languages and frameworks that would be useful for future scope of work. Build scripts for automation of repetitive and routine tasks in CI/CD (Continuous Integration/Continuous Delivery), Testing or any other process (as applicable). Implement telemetry features as required independently. Ensure security policy requirements are properly applied to components/application during code development/configuration. Requirement And Scoping Analysis: Requires knowledge of: Traceability matrix; Risk analysis methodologies; Cost Analysis; Business objectives; Classification of requirements; User stories To explore relevant products/solutions from an existing repertoire, which can address business/technical needs. Assess gaps/ updates/ modifications between the customer/business expectations and the existing product/solutions (in case of agile methodology, for the iteration). Classify the requirements into applicable types (For example - Functional/Non-Functional, Derived/Imposed/Emergent etc.). Anticipate the solution risks / issues during requirements gathering phase, inform relevant stakeholders and recommend corrective steps. Contribute to the creation of user stories for component/application/complex (For agile methodology). Capacity Management: Requires knowledge of: Capacity management Current and future business requirements Walmart service levels Computing resources; Infrastructure performance; Infrastructure growth plans. To right-size IT resources to meet current and future business requirements in a cost-effective manner across domains/pillars. Allocate IT resource utilization. Create a model of infrastructure performance to understand future resource needs. Produce a capacity plan that covers current use, forecasted needs, and support costs for new applications/releases. Build the annual infrastructure growth plan with inputs from other teams. Issue Resolution: Requires knowledge of: Issue resolution techniques; Escalation scale parameters. To monitor, evaluate and assess the resolution of escalated issues. Issue non-compliance in case of non-adherence to business rules and escalate to the right channel. Configuration Management: Requires knowledge of: Configuration management tools and processes; Configuration and release management in environment(s). To update data from all sources as and when configuration changes are deployed. Conduct analysis for simple configuration changes. Cloud Migration: Requires knowledge of: Data Center Operations (Production operations, Server, Storage, Systems and Infra, Data Base Management, Systems Management, Helpdesk, DR/Business recovery practices; Platform as a service (PaaS) service for public cloud services (Cosmos, EventHub, Cloudspanner) (Applicable only to the Cloud Enablement Team). To support in migrating from legacy application from an onsite server to the cloud. Assess and map existing infrastructure, analyze cloud platform's process for data migration to indicate where data has been moved to. Ensure no loss of data/solutions during migration. Assess existing platforms to find opportunities for improvement through migration to new environment. Version Control: Requires knowledge of: Version management tool; Product deployment tools and processes; Release verification mechanism. To ensure that a development trail is built that aids in identifying bugs and defects. Track and maintain any process violations. Maintain data sheet /database of past releases. Conduct release verification to ensure requirements are met under moderate supervision. Oversee and review the process for codes checked into central repository. Integration Management: Requires knowledge of: Types of middleware; Different types of platforms; Functions of Application Programming Interfaces (APIs); Programming languages used for middleware; Principles and protocols for API-level integration; New and emerging middleware products, tools and methodologies in the industry. To evaluate opportunities for creating connections among various hardware and applications. Evaluate suitable middleware to be used for integrating existing legacy applications with current applications as required including cloud systems. Program middleware or other tools to enable effective integration of applications within. Perform API-level integration. Oversee the end-to-end process of application integration to the target environment. Investigate issues or failures of application integration. Facilitate modifications to improve the success of integration between application programs. Architecture Acumen: Requires knowledge of: Architectural principles; Systems and environment behavior; Architectural Styles, Patterns and plans; Architectural standards; Non-functional System performance parameters; Technology Strategy. To assist in decomposing the product architecture into multiple components and modules and define architectural specifications for each module. Create/Apply the right architectural pattern across the module as indicated in the architectural plan to obtain the right result. Define the architecture blueprint for the various components within a product/solution. Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security. Infrastructure Design: Requires knowledge of: Software architecture; Distributed systems; Scalability; Design patterns; Disaster Recovery; TechStacks; Non-Functional Requirements; Security standards, frameworks, and methodologies (System Security Plan -SSP, Security Risk and Compliance Review- SRCR etc.) To create simple, modular, extensible and functional design in adherence to the requirements for multiple systems within a domain. Understand requirements and analyze the gaps between existing architecture and business requirements. Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security. Develop detailed design for an entire system within a domain. Conduct review of platform/system design to ensure adherence to security and compliance norms. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and fosters a culture of belonging. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction toothers in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events. Leadership Expectations Respect for the Individual: Demonstrates and encourages respect for all; builds a high-performing, diverse team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best, diverse team members. Respect for the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others contributions and accomplishments. Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action. Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values. Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members. Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the teams strategy. Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area and 4 years’experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.

Option 2: 6 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, information systems, information technology, or related area and 2 Years of relevant experience in configuration management, developing automation for Provisioning and Orchestration, experience developing and managing service-level objectives (SLOs)/service level indicators (SLIs) for Infrastructure Service availability and performance, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

508 Sw 8Th St, Bentonville, AR 72712, United States of America