Position Summary...

What you'll do...

Reports To: Chief of Staff for the VP of Care Contact Experience and Ops

Overview

The Senior Manager, Business Strategy will play a pivotal role in driving the strategic initiatives and operational excellence of the Care Contact Experience and Operations (Ops) division. This role focuses heavily on program and change management, ensuring enterprise alignment and segment buy-in to the Care Contact Experience and Ops strategy. As the right hand to the Chief of Staff, the Senior Manager will support the development and implementation of consolidation initiatives, conduct thorough market and business landscape analyses, and ensure accurate metrics and KPI reporting.

Key Responsibilities

Program and Change Management

• Lead and manage complex program and change management initiatives to drive strategic objectives.
• Develop and implement change management strategies to ensure smooth transitions and adoption of new processes.
• Collaborate with cross-functional teams to manage and execute projects that align with the Care Contact Experience and Ops strategy.

Consolidation Initiative Development and Implementation

• Identify opportunities for consolidation and optimization within the organization.
• Develop comprehensive plans to implement consolidation initiatives, ensuring minimal disruption to operations.
• Monitor and report on the progress of consolidation initiatives, making adjustments as necessary to achieve desired outcomes.

Market and Business Landscape Analysis

• Conduct thorough analyses of market trends, competitive landscape, and business environment to inform strategic decisions.
• Provide actionable insights and recommendations based on market and business analyses.
• Stay abreast of industry developments and emerging trends that may impact the Care Contact Experience and Ops strategy.

Metrics and KPI Reporting

• Develop and maintain robust metrics and KPI reporting systems to track the performance of strategic initiatives.
• Ensure accurate and timely reporting of key performance indicators to senior leadership.
• Analyze data to identify trends, opportunities, and areas for improvement.

Enterprise Alignment and Segment Buy-In

• Foster strong relationships with key stakeholders to ensure alignment with enterprise goals and strategies.
• Facilitate communication and collaboration across segments to secure buy-in and support for strategic initiatives.
• Act as a liaison between the Care Contact Experience and Ops division and other business segments.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field; MBA or advanced degree preferred.
• Minimum of 8-10 years of experience in program and change management, business strategy, or a related field.
• Proven track record of successfully leading complex programs and change management initiatives.
• Strong analytical skills with the ability to conduct detailed market and business landscape analyses.
• Excellent communication and interpersonal skills, with the ability to influence and build consensus among stakeholders.
• Proficiency in metrics and KPI reporting and analysis.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Key Competencies

• Strategic Thinking
• Change Management
• Project Management
• Analytical Skills
• Communication and Influencing
• Relationship Building
• Leadership

Why Join Us?

As the Senior Manager, Business Strategy, you will be instrumental in shaping the future of our Care Contact Experience and Ops division. You will work closely with senior leadership to drive strategic initiatives that enhance operational efficiency and customer experience. If you are a strategic thinker with a passion for driving change and achieving results, we invite you to join our team and make a significant impact.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 4 years’ experience in retail merchandising, operations management, or related area OR 6 years’ experience in retail merchandising, operations management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Supervisory experience

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America