Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
- Location BENTONVILLE, AR
- Career Area Ethics and Compliance
- Job Function Compliance and Ethics
- Employment Type Regular/Permanent
- Position Type Salary
- Requisition WD1959186
What you'll do at
Position Summary...
What you'll do...
Manager, Specialty Compliance and Ethics, Seller Compliance, Global Marketplace and eCommerce Compliance, is responsible for identifying and implementing continuous improvements to ensure compliance. This role will monitor existing controls and develop processes and documentation, supporting to build testing and monitoring programs, providing business insights and reports to key stakeholders, and coordinating policy communications across the eCommerce teams and stakeholders.
In this role, the Manager will lead eCommerce Compliance projects and be accountable for ensuring operational SLAs and KPIs are met.
The position will report into the Senior Manager, Seller Compliance, Global Marketplace and eCommerce Compliance and will partner with the Legal, Compliance Subject Matter Experts, Marketplace and Technology teams, as well as additional stakeholders.
This position must also cultivate an environment where the candidate respects and adheres to company standards of integrity and ethics while developing and leveraging internal and external partnerships and networks to maximize the achievement of business goals.
Job Description:
- Ensure operational processes are applied consistently and supported by reporting and analytics
- Oversee workforce management, allocation of resources across queues, and capacity planning
- Develop reports and dashboards for performance and efficiency metrics, trends, and SLAs
- Develop documentation and playbooks for operations procedures and policies
- Enhance workflows through process improvements and tool recommendations
- Define business requirements for case management and review tools
- Build and support testing and monitoring and training programs
- Partner with internal stakeholders to ensure policy changes are communicated clearly
- Manage and serve as an information resource for remote teams
Qualifications:
- Bachelor’s Degree in a technical field
- Background in eCommerce Compliance, content moderation, or related field in eCommerce
- 5+ years of experience in risk / fraud management, risk operations, and/or compliance
- 3+ years of relevant work experience in operations management
- 3+ years of people management experience
- Experience working in the Intellectual Property/Anti-Counterfeit ecosystem
- Experience working with technical teams (Product, Engineering) to develop internal tools
- Excellent analytical skills with the ability to use data to drive decisions
- Strong communication skills, business judgment, critical thinking, and attention to detail
Additional Preferred Qualifications
- Experience operating in a fast-paced, rapidly changing environment with matrixed reporting and while relying on others.
- Familiarity with the eCommerce seller and customer experiences, platform and business operations.
- Experience working in the Intellectual Property/Anti-Counterfeit ecosystem
- Experience working with external stakeholders, industry partners, and government regulators.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in compliance, ethics, legal, project management, or related area OR 4 years’ experience in compliance, ethics, legal, project management, or related area.2 years’ experience using intermediate functionality of Microsoft Office.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Business, Human Resources, or related field, Project Management Certification, Supervisory experiencePrimary Location...
9440 Tba, Bentonville, AR 72716-0001, United States of AmericaAbout Walmart
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.
Discover NW ArkansasAll the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth