Position Summary...

What you'll do...

Manager, Specialty Compliance and Ethics, Seller Compliance, Global Marketplace and eCommerce Compliance, is responsible for identifying and implementing continuous improvements to ensure compliance. This role will monitor existing controls and develop processes and documentation, supporting to build testing and monitoring programs, providing business insights and reports to key stakeholders, and coordinating policy communications across the eCommerce teams and stakeholders. 

In this role, the Manager will lead eCommerce Compliance projects and be accountable for ensuring operational SLAs and KPIs are met. 

The position will report into the Senior Manager, Seller Compliance, Global Marketplace and eCommerce Compliance and will partner with the Legal, Compliance Subject Matter Experts, Marketplace and Technology teams, as well as additional stakeholders. 

This position must also cultivate an environment where the candidate respects and adheres to company standards of integrity and ethics while developing and leveraging internal and external partnerships and networks to maximize the achievement of business goals. 

Job Description: 

• Ensure operational processes are applied consistently and supported by reporting and analytics 
• Oversee workforce management, allocation of resources across queues, and capacity planning 
• Develop reports and dashboards for performance and efficiency metrics, trends, and SLAs  
• Develop documentation and playbooks for operations procedures and policies 
• Enhance workflows through process improvements and tool recommendations 
• Define business requirements for case management and review tools 
• Build and support testing and monitoring and training programs 
• Partner with internal stakeholders to ensure policy changes are communicated clearly  

• Manage and serve as an information resource for remote teams 
   

Qualifications: 

• Bachelor’s Degree in a technical field 
• Background in eCommerce Compliance, content moderation, or related field in eCommerce 
• 5+ years of experience in risk / fraud management, risk operations, and/or compliance 
• 3+ years of relevant work experience in operations management 
• 3+ years of people management experience 
• Experience working in the Intellectual Property/Anti-Counterfeit ecosystem
• Experience working with technical teams (Product, Engineering) to develop internal tools 
• Excellent analytical skills with the ability to use data to drive decisions 
• Strong communication skills, business judgment, critical thinking, and attention to detail 

Additional Preferred Qualifications 

• Experience operating in a fast-paced, rapidly changing environment with matrixed reporting and while relying on others. 
• Familiarity with the eCommerce seller and customer experiences, platform and business operations. 
• Experience working in the Intellectual Property/Anti-Counterfeit ecosystem
• Experience working with external stakeholders, industry partners, and government regulators.  

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in compliance, ethics, legal, project management, or related area OR 4 years’ experience in compliance, ethics, legal, project management, or related area.
2 years’ experience using intermediate functionality of Microsoft Office.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business, Human Resources, or related field, Project Management Certification, Supervisory experience

Primary Location...

9440 Tba, Bentonville, AR 72716-0001, United States of America