Position Summary...

What you'll do...

The Senior Manager, Associate and Provider Experience within Digital Transformation will oversee the implementation of CRM initiatives and guide the CRM capability development for Health and Wellness. 

You'll sweep us off our feet if…

• You have 3-5 years of experience building and implementing CRM capabilities within a healthcare setting.
• You demonstrate strong leadership and team-building skills.
• You exhibit excellent communication and interpersonal skills.
• You have the ability to collaborate effectively across departments.
• You have advanced project management skills.
• You foster a culture of continuous improvement and innovation.
• You are able to adapt to evolving business needs and changing priorities.

Develops and leads the digital transformation strategy for enhancing user experiences across various digital channels . Promotes a user-centric design approach throughout the organization, ensuring that all digital solutions prioritize user needs, preferences, and expectations.

Works cross-functionally with healthcare professionals and business stakeholders to understand their evolving needs, address concerns, and gather feedback on system performance.

Works closely with cross-functional teams to translate design concepts into functional, user-friendly interfaces for healthcare professionals. Provides thought leadership throughout the lifecycle of associate experience initiatives.

Develops the change management strategy for associate and provider experience initiatives by assessing the climate for change. Develops and coordinates communication strategies, change management principles, and implementation strategies for Health & Wellness. Creates new processes for delivering strategies against changing needs.

Directs the development of reporting strategies and key performance indicators that drive performance and accountability for associate and provider experience initiatives. Evaluates and adapts communication strategies. Oversees change management activities. Communicates with stakeholders throughout project development and implementation.

Collaborates with program managers to identify CRM requirements for different health programs and customizes the system accordingly.

Gathers and analyzes requirements for new functionalities or enhancements to enhance user experiences.

Develops user personas and journey maps to inform the design and development of digital solutions.

Monitors CRM performance and identifies opportunities for improvement, implementing enhancements as needed.

Conducts regular meetings and training sessions to promote user adoption and gathers feedback for continuous improvement.

Coordinate with IT professionals to troubleshoot technical issues related to the CRM system and implement upgrades or integrations as necessary.

Stays informed about industry best practices, trends, and regulations related to digital design and user experience. Ensures compliance with relevant standards and regulations in the digital space.

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

#LI-MF4

Live our Values

Culture Champion

• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage

• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer

Customer Focus

• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking

• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.

Focus on our Associates

Diversity, Equity & Inclusion

• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence

• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management

• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $70,000.00-$130,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in design, human-computer interaction, digital marketing, or a related area.
3 years’ experience in user experience or related area.
Certifications in CRM (Salesforce Health Cloud or Marketing Cloud).
Prior work experience managing and implementing clinical programs in CRM.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Prior work experience in Healthcare IT., Prior work experience leading digital transformation initiatives with a focus on user experience.

Masters: Science

Primary Location...

2608 Se J St, BENTONVILLE, AR 72712, United States of America