Senior Manager, Research Operations

Senior Manager, Research Operations

  • Location BENTONVILLE, AR
  • Career Area Corporate Healthcare Roles
  • Job Function Healthcare and Wellbeing Programs
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD1832154

What you'll do at

Position Summary...

What you'll do...

Senior Manager, Research Operations, Walmart Healthcare Research Institute

At WHRI, Research Operations is responsible for the execution of all research projects for our customers. We build and foster strong working relationships with our customers to exceed their expectations while enhancing the Walmart brand. The Senior Manager, Research Operations is responsible for managing projects, people and client relationships. The Senior Manager, Research Operations and their team will have full accountability for the planning, execution, and oversight of projects for one or more customers. This role requires experience in clinical development, project management and client relationships. In addition, this role will work closely with our Solution Design and business development functions as well as the Operational Transformation team. We are looking for folks who are practical and can execute, but with a healthy disregard for the impossible. To be on our team you must be mission-focused, passionate about bringing clinical research as a care option to communities and understand the potential of leveraging the Walmart infrastructure to transform healthcare research.


Project Planning and Strategy 

  • Develop and implement strategic plans for WHRI projects in alignment with WHRI goals. 
  • Collaborate with cross-functional teams to define project objectives, timelines, and resource requirements. 

Project Management 

  • Act as main point of contact for clients during client calls to ensure that project status is communicated to clients. 
  • Provide regular updates to the client and internal teams as well as planned vs actual KPIs.
  • Ensure compliance with regulatory requirements, client requirements industry standards, and ethical guidelines. 

Cross-Functional Collaboration 

  • Assist teams in removing operational blockers and foster strong collaborations with internal teams.
  • Provide performance feedback for individual team members and operational input to improve established processes.  

Regulatory Compliance and Quality Management: 

  • Ensure all research activities comply with regulatory requirements, Good Clinical Practice (GCP), and other relevant standards. 
  • Foster an environment of continuous improvement with all internal teams. Encourage the use of established work instructions.


Oversees all operational aspects of WHRI research study operations according to and in compliance with appropriate corporate and industry standards.

Serves as a key member of the study management team responsible for planning, solutioning, recruiting, executing, and closing WHRI research studies.

Delivers research study objectives on time through effective and timely internal and external communication of study progress, issues, and plans for resolution.

Develops study plans outlining planning, execution, and closing of milestones, including monitoring key performance indicators to continuously assess study progress.

Executes the vision and roadmap for operational capabilities necessary to successfully deliver next-generation clinical operations.

Develops the business case, strategy, operations, and resource management for decentralized trial solutions using Walmart data and infrastructure.

Contributes to training for the research operations team.

Participates in investigator, customer, project, and department meetings as needed.

Leverages outside-the-box thinking to develop a new delivery model for research operations within the construct of a retail environment.

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values: Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change: Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer: Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the Customer: Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our Associates: Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our Associates: Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at .

The annual salary range for this position is $90,000.00-$180,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in health science or related area.

5 years’ operational experience in clinical development.

Prior work experience with decentralized trials and/or digital healthcare operations and implementation.

Prior work experience in a clinical research environment, preferably in the pharmaceutical industry.

Prior work experience healthcare, clinical trials, regulatory standards, and industry standards.

Prior work experience utilizing Good Clinical Practice (GCP).

Prior work experience in a high-growth environment to build a nascent operational infrastructure.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Health Science or related area., Prior work experience in a matrixed environment., Prior work experience in client-facing role.

Primary Location...

2608 Se J St, Bentonville, AR 72716-3724, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see

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