(USA) Senior Director, Behavioral Health

(USA) Senior Director, Behavioral Health

  • Location BENTONVILLE, AR
  • Career Area Corporate Healthcare Roles
  • Job Function Clinical Administration
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD1763761

What you'll do at

Position Summary...

What you'll do...

Provides leadership and clinical oversight for Walmart Health’s behavioral health services. Provides clinical and operational oversight of in-center behavioral health providers delivering on-site and telehealth visits.

  • Manages the onboarding process (for example, schedules, training completion, readiness).
  • Reviews/audits provider patient record documentation.
  • Leads all provider clinical case staffing and administrative meetings.
  • Identifies resource requirements.
  • Oversees provider productivity.
  • Determines and oversees case staffing.
  • Evaluates operational processes and measures outcomes to ensure desired results.
  • Defines and manages dashboards related to provider productivity in the electronic medical records (EMR) system.
  • Identifies improvements to enhance provider workflows and improve productivity and patient experiences.
  • Directly governs and supports individual behavioral providers, including human resources needs, scheduling, hiring, and recruitment.
  • Ensures providers meet regulatory compliance and quality-of-care requirements through reviews/audits of patient record documentation and case staffing meetings.
  • Identifies and implements EMR optimizations to provider documentation and treatment plans and works with appropriate resources to implement. Implements value-based care initiatives related to behavioral health.

Determines resource requirements. Identifies and capitalizes on improvement opportunities. Promotes a patient-centered environment. Demonstrates adaptability and sponsors continuous learning. Onboards/offboards provider processes.

Oversees compliance with applicable state, federal, and local laws and company policies and procedures. Analyzes and interprets reports and safety controls to determine the root causes of deficiencies. Develops and ensures the implementation of best practices to promote patient safety. Oversees safety, operational, and quality assurance reviews and develops and implements action plans to improve performance. Ensures training and guidance on the execution of company policies and procedures.

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce. Diagnoses capability gaps. Recruits, selects, and develops talent. Supports mentorship, workforce development, and succession planning. Leverages the capabilities of new and existing talent.

Sets expectations to promote patient experiences. Holds behavioral health providers accountable for instilling a trusted healthcare environment with professional, knowledgeable, and capable healthcare providers and associates. Ensures healthcare professionals exercise consistent standards of care.

Ensuring providers meet regulatory requirements.

Develops, grows, and maintains professional relationships with behavioral health providers. Communicates Walmart Health’s mission and vision within the healthcare professional community. Advocates and communicates the mission and standards that establish a “best place to practice” environment. Understands the scope of healthcare professions and changes in healthcare. Achieves alignment with operational leads to ensure that clinical and business needs are communicated and met.

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics. Develops consequences for violations or non-compliance. Supports the Open Door Policy.

Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives.

Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.

Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.


Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values: Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change: Digital Transformation & Change - Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.

Deliver for the Customer: Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.

Deliver for the Customer: Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.

Focus on our Associates: Diversity, Equity & Inclusion - Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.

Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our Associates: Talent Management - Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Current licensure and board certification as a Psychiatrist or LCSW.
5 years’ experience providing clinical supervision in a behavioral health setting.
5 years’ experience in a behavioral health setting treating adults, children, and families.
Prior work experience using electronic health medical records, preferably Epic.
Prior work experience in “Integrated Behavioral Health” within an interdisciplinary, primary care setting.
Valid, state-issued driver’s license and reliable transportation, as travel is required 50% of the time.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

In a behavioral health setting., Providing clinical supervision in a behavioral health setting.

Primary Location...

2608 Se J St, BENTONVILLE, AR 72712, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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