Manager, Payment Operations and Strategy Manager

Manager, Payment Operations and Strategy Manager

What you'll do at

Position Summary...

What you'll do...

The Marketplace team is looking for a Manager, Advanced Analytics for Marketplace Payments. You will be a key member of Marketplace Payments and Financial Operations and contribute to achieve operational excellence while improving Payment experience, build performance measurements, automate, and help scale the Marketplace business.

 You will make an impact by:

  • Build statistical and analytical algorithms to validate the accuracy of partner payment settlements using complex data on sales, returns, chargebacks, taxes, commissions, and payment history etc.
  • Define and proactively monitor financial, operational and Payment’s ‘Health Metrics’ to drive operational excellence, improve seller experience and help reduce payment friction. Build/Refine Dashboards and Monitor payment, risk, and dispute trends.
  • Work directly with product, operations, and other business partners on key processes to create efficiency, reduce errors/escalations and help marketplace seller payments scale. Identify opportunities for simplification and automation.
  • Oversee the Incidents and Escalations, identifying the gaps, seller impact outlining the protocols, SLAs, and communicating to leadership.
  • Manage multiple projects defining the scope/timelines aligned with business needs, efficient execution of projects plus providing regular updates to stakeholders about performance and risk assessment
  • Manage and execute settlement actions such as payment holds, payment reserves and seller suspensions using data-driven risk models & rules. 
  • Analyze large and complex Marketplace data to identify anomalies and devise strategies for settlements, commissions, and tax optimization; design, test and simulate business rules and models before impacting in production. 
  • Work with internal as well as external payment providers to enhance existing payout experience, improve tax compliance and risk mitigation
  • Serve as primary liaison between L1/L2 support teams and business to ensure improving seller experience & Operational effectiveness by successful implementation and tracking of projects


 

You’ll sweep us off our feet if…  

You are a storyteller using data

You have experience solving new problems – digging in and finding answers

  • You’re familiar with industry/category trends and ecommerce markets
  • You have experience working in multiple business areas / functions / segments 
  • You have a strong understanding of statistics with applied experience on analyzing large data sets
  • You can collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • You have strong skills in Python, R, SQL, and Hive queries
  • You have strong skills in building Dashboards, data visualization and reporting tools such as Tableau, R Shiny, and/or Looker
  • You can work effectively with internal stakeholders, including data scientists and data engineers
  • You are curious, proactive, and comfortable working in unstructured environments
  • Ability to interact effectively in a cross-functional team and great communication skills 

 
 Qualifications:

  • Bachelor’s degree in Business, Finance or related field and 5+ years’ experience in Business Analytics and Operations management OR Master’s degree in Business, Finance or related field and 2+ years’ experience in Business Analytics and Operations management
  • 2+ years of e-commerce industry working experience preferred with an understanding of operational and performance based KPIs. 
  • 2+ years of industry experience preferably in Payments, Financial Services, or similar space is optional
  • 2+ years of experience in building Reports/Dashboards
  • Strong business communication skills, both written and verbal; with ability to communicate / present to internal teams, also ability to express complex technical topics clearly & easily
  • Proficient in programming languages (Python or R), and solid knowledge of SQL and relational databases (for example Hive, Big Query)
  • Ability to thrive in ambiguity and often lack of clarity, demonstrated ability to thrive in a fast-paced environment while managing multiple projects and tight deadlines

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The annual salary range for this position is $104,000.00-$202,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Finance, Accounting, Statistics, or related field and 2 years' experience in data analytics or related field OR 4 years'
experience in data analytics or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certificate in business analytics, data mining, or statistical analysis

Masters: Business Administration, Masters: Information Systems, Masters: Statistics

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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