Pharmacy Technician Senior Quality Assurance Speci...

Position Summary...

What you'll do...

We are hiring a Pharmacy Technician Senior Quality Assurance Specialist for our Plainfield, IN location.

The job duties include:

• Develops consistent customer service delivery by performing quality audits. Delivers feedback to agents and managers on success areas and improvement opportunities. Analyzes key quality drivers. Creates and evaluates quality reports. Recommends changes to improve quality control processes and customer satisfaction. Reports feedback to management. Identifies training opportunities.

• Communicates findings to stakeholders and customers by providing documents and work papers. Identifies process errors and determines solutions.

• Provides recommendations to stakeholders regarding necessary training support. Updates training documentation. Ensures solutions are implemented.

• Executes quality assurance processes by evaluating quality review processes and identifying areas of opportunity. Develops and drives process changes. Assesses the utilization and effectiveness of quality assurance programs. Evaluates service-level data to determine behavioral gaps and training needs. Collaborates with key stakeholders in order to develop action plans to improve agent service levels.

• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

• Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Minimum Qualifications:

• Pharmacy Technician certification (PTCB or ASHP).

• Pharmacy Technician registration (from board of pharmacy in applicable state).

Preferred Qualifications:

• Microsoft Office

• Providing performance feedback or on-the-job training

• Assessing training programs and customer service levels in a production, sales, or customer service environment.

• Lead pharmacy technician

• Walmart Retail Pharmacy (Pharmacy Only)

• Familiar with Connexus

Benefits:

• Multiple health plan options, including vision & dental plans for you & dependents.

• Free Membership and discounts in fresh produce.

• Financial benefits including 401(k), stock purchase plans, life insurance and more.

• Paid education assistance with college degrees through our Live Better U program.

• Parental Leave.

• Pay during military service.

• Paid time off - to include vacation, sick leave and parental leave.

• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Central Fill: 

Walmart Central Fill Pharmacy is a specialized type of pharmacy that focuses on processing and dispensing of prescriptions for multiple retail pharmacy locations within a region.  Unlike a traditional pharmacy, Central Fill is full of automation allowing prescriptions to be filled fast and accurately. But the best part of Central Fill pharmacy is taking care of our patients in the community. While we are not patient facing, our job provides retail pharmacies the ability to spend much deserved time providing clinical services and education to the communities they serve. 

Equal Opportunity Employer   

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.   

Who We Are   

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life.careers.walmart.com  

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...