Senior Director, Technology Operations, Search Tec...

Senior Director, Technology Operations, Search Tech Business Partner

  • Location SAN BRUNO, CA
  • Career Area Information Technology
  • Job Function Technology Operations
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD1723471

What you'll do at

Position Summary...

What you'll do...

About the team:

As part of Walmart's eCommerce organization, you will be helping build the future of omni-channel retail. The mission of the Search team within is to help customers find and buy the right products from our expanding selection of inventory across stores, Walmart fulfillment and marketplace sellers 

 

About the role:

The Senior Director of Search Tech Business Partner works with product and engineering to prioritise, design and build the Walmart online search experience. By leading a forward-thinking team of Tech Business partners, this leader will help us understand the biggest customer pain points, size the potential impact and partner to create and deliver solutions 

 

Key deliverables and impact:  

• Strategic Vision: Define the overarching vision and strategies for the Search experience, drawing from domain expertise, market trends, internal and external best practices, and by spotting market opportunities.  

Technology Alignment: Drive business plans and projects by identifying customer and operational needs, analyzing business objectives, and ensuring alignment around strategy, focus areas, and key decisions.  

• Product Development: Partner with Product and Engineering to define quarterly product roadmaps, aligning business and technical requirements, transforming customer insights into actionable strategies, determining product rollout schemes, and mitigating risks.  

• Data-Driven Decision Making: Utilize metrics, analytics, and other data sources to enhance product performance, make informed decisions, and refine product strategies.  

• Complex Problem Solving: Partner with Product and Engineering to solve intricate search problems, using a pragmatic mix of tried and tested methods and new technologies ensuring a customer-centric approach in execution.  

• Team Building & Mentorship: Foster a team-centric environment by hiring, training, mentoring, and overseeing a team of Business Leads, while championing diversity and inclusion.  

• Collaborative Leadership: Establish and nurture relationships with key partners in Search product and tech and across the business, prioritizing initiatives in line with business goals and gaining buy-in from leadership.  

• Lifecycle Management: Own the entire experience lifecycle, from initial customer insights to requirement definitions and research, to development, testing, and post-launch efforts.  

• Stakeholder Communication: Build and communicate alignment around the Search experience direction, liaising with a broad spectrum of stakeholders, including product, engineers, designers, and partners.  

• Agile Methodology: Partner with product and engineering with an agile work ethic, adopting a test and learn mentality to continuously improve and adapt products based on feedback and evolving needs.  

 

Minimum Qualifications:  

• Bachelor’s degree in computer science, engineering, or related area and 10 years’ experience in business/product management of technically complex products 

Preferred Qualifications:

• 5 years of experience in Retail / eCommerce Search preferred, with experience driving big, impactful end-to-end initiatives from front-end (customer experience) to back-end (algorithms and infrastructure).  

• At least 3 years of experience successfully leading a team.  

• Strong business acumen, with experience of managing profit and loss objectives and driving revenue and customer growth via defining and delivering tailored customer experiences.  

• Strong technical background with a deep understanding of software development processes, methodologies and experience contributing to designing technical architecture.  

• Solid understanding of the flow of the inventory from suppliers all the way to the customer’s doorstep.  

• Adept at diving deep into search including algorithms and technical details.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

  • Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

  • Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are:

  • Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com  

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The annual salary range for this position is $169,000.00-$338,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.Option 2: 9 years’ experience in project management, program management, program operations, or related area.4 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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