Position Summary...

What you'll do...

Walmart is hiring for a LMD Sr. Analyst – Business Operations, DX Mission Control – Technical Support Content position!

On the Driver Experience team, we’re focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience – empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.

The Driver experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.

In a lot of ways, we function like a startup, meaning you’ll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams’ goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.

Location: You will have the opportunity to work from one of three locations where we have a team presence in Hoboken, NJ, San Bruno, CA, or Bentonville, AR. Remote may be an option, but requires travel to the SB Office 2-3 times per quarter for several days at a time, to take part in in-person strategy sessions and team building events.

You’ll make an impact by…

• Being a member of the Mission Control Support Content team and partnering with internal stakeholders to create support documentation and content for the Spark Driver App that can be utilized by partners to create driver communications, user resource content, and agent knowledge base articles.

• Creating support content and taking on a strategic leadership role by collaborating and contributing on 4ITB, cross-functional, and big-rock-initiative efforts.

• Ensuring the quality, accuracy, and effectiveness of deliverables

• Helping to define KPIs that support the operational goals of Last Mile Delivery and Driver Experience.

• Researching, outlining, writing, and editing technical support content.

• Working closely with stakeholders and subject matter experts to understand the requirements and offer input to strategy.

• Working to create and maintain templates that adhere to organizational and legal standards allowing for easy content migration and speed to publication.

You’ll sweep us off our feet if…

• You have Flexibility and Adaptability: The ability to adapt to changing circumstances and shifting priorities is crucial, given the past paced nature of our work and industry

• You have Creativity and Innovation: An ability to think- outside- the- box and come up with new and innovative solutions to challenging problems

• You have the ability to thrive in a fast-paced and ambiguous environment

• You have proven ability to quickly learn, understand, and translate complex subject matter

• You have superb written communication skills with laser focus on detail and accuracy

• 2 years of experience in customer service or technical support

• 2+ years of experience writing technicalsupport documentation and/or procedure manuals

• 2+ years of experience with knowledge base management and content management systems

• 2+ years of program or project management experience

Minimum Qualifications: Bachelor’s degree in Business Management, Logistics, Computer Science, Communications, or related field. OR 2 years’ experience in operations, retail, project management, or related area

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

Who We Are:

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The annual salary range for this position is $64,480.00-$124,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Management, Logistics, Computer Science, or related field OR 2 years’ experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart

Masters: Business Administration

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America