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Senior Analyst, People Services Generalist
- Location BENTONVILLE, AR
- Career Area Business Operations
- Job Function Business Services
- Employment Type Regular/Permanent
- Position Type Salary
- Requisition WD1719070
What you'll do at
What you'll do...Data Management: Requires knowledge of: Understanding of user data consumption, data needs, and business implications; Master data, data hierarchies, and connections to transactional data; Business, technical, process, and operational data architecture, standards, definitions, and repositories; Regulatory and ethical requirements and policies around data privacy, security, storage, retention, and documentation. To implement data management solutions and manage metadata environment. Leads changes and revisions to data, data sources and data hierarchies within assigned guidelines. Queries, reports, and analyzes metadata to ensure consistency across platforms (for example, ensuring that the reason for the termination of an associate updated in the system reflects in all upstream and downstream systems to ensure claims are processed seamlessly). Operational Excellence: Requires knowledge of: Organizational processes; Operating requirements; Root cause analysis techniques; Department workflows; Standard operating procedures and service standards. To assess situations based on an awareness of the cases and operating issues of related to them. Explains operational functions and key functional roles of an assigned department or unit. Identifies root causes for cases using standard operating procedure information. Works to resolve cases within service-level agreements, ensuring accountability for all metrics/measures related to volume, quality, accuracy, turn around, and customer satisfaction. Collaborates with cross-functional teams to integrate operating functions, ensuring seamless operations (for example, resolving integration errors/warnings or reassigning to appropriate teams for resolution). Follows regulatory processes and procedures for the for handling of cases. Seeks and analyzes situations or conditions with potential regulatory implications. Continuous Improvement: Requires knowledge of: Process/automation improvement methodologies (for example, Kaizen, Six Sigma); Business processes; Technology and tools. To identify the main processes and timely updates of knowledge articles within an assigned work area. States the major roles involved in business process management. Applies the concept of continuous improvement to identify opportunities for greater efficiency. Service Excellence: Requires knowledge of: Relevant knowledge articles; Service process and procedures; Stakeholder Management. To develop plans to achieve service outcomes. Monitors and reports on the delivery of promised service outcomes. Ensures the proper identification of stakeholder needs and priorities. Resolves complex problems and responds to unexpected stakeholder requests. Defines processes and practices for managing client expectations and service delivery. Manages opportunities for service innovation and improvement (for example, maintaining the highest level of service-level agreements and accuracy for high-volume case closures). Plans, develops, and implements improvements to the service range to exceed customer expectations. Uses technology to improve the service range and scope of customized service offerings. Project Management: Requires knowledge of: Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports; Change management. To support assigned projects. Understands business needs, identifies project requirements, and adheres to prioritization and milestones. Proposes and assists in developing solutions to project issues, ensuring the resolution of critical issues and the escalation of complex or difficult issues. Articulates process steps to deliver work to business stakeholders. Provides view of current work streams, statuses, and upcoming milestones. Functional Problem Solving: Requires knowledge of: Problem-solving methodologies, tools, and applications; Business requirements and insights and the development of solutions; Precedence and use cases for business problems. Leverages reproductive thinking and idea generation; Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness). To use fact-finding techniques and diagnostic tools to identify and break down business problems with minimal guidance. Suggests alternative approaches or solutions based on internal and external benchmarking. Communicates horizontally and vertically within an assigned function for further investigation and options for consideration. Anticipates roadblocks and generates creative workarounds to ensure forward momentum. Shows resilience in face of setbacks. Talent Management: Requires knowledge of: Tools, techniques, and internal processes for team management. Team goal setting. Feedback mechanisms. Counseling and mentoring. Delegation of responsibility. To support teamwork and collaboration. Recognizes and administers rewards. Communicates performance requirements and provides guidance, coaching, and monitors performance, and helps associates understand and adapt to change. Conducts interviews; manages performance and behavioral issues, holds associates accountable. Actively seeks feedback and helps team members understand their strengths. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Live our Values:Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance. Live our Values:Servant Leadership - Is consistently humble, self-aware, honest, and transparent. Embrace Change:Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks. Embrace Change:Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working. Deliver for the Customer:Customer Focus - Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans. Deliver for the Customer:Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans. Focus on our Associates:Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs. Focus on our Associates:Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work. Focus on our Associates:Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.2 years’ experience using intermediate functionality of Microsoft Office., Bachelor's degree in Business, Human Resources, Information Technology, or related area and 2 years' experience in business, human resources, information technology, or related area.
Primary Location...508 SW 8TH ST, BENTONVILLE, AR 72712, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
- come together
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth