Services Associate

Position Summary...

What you'll do...

Maintains the Front-End in accordance with Company policies and procedures by greeting members; properly handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; maintaining availability of and organizing carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment properly and safely; and maintaining parking lot cleanliness.

Follows Company policies and procedures and applicable federal, state, and local laws for Liquor and Tobacco sales by securing merchandise; maintaining signage; verifying member identification; and completing and maintaining paperwork, forms, and required documentation.

Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; making efforts to meet membership goals; and promoting the value of Sam's Club products and services.

Provides excellent member service by ensuring a seamless front-end experience; acknowledging the member and identifying their needs; assisting with purchasing decisions; locating merchandise; resolving issues and concerns; promoting the Company's products and services; providing guidance and support related to member self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types; and assisting members with transactions utilizing registers or self-checkout area.

Ensures club pick up orders are filled efficiently, completely and on time; contacting members to notify when pickup time is delayed or inform members when products are unavailable (for example, out of stock); offering members product alternative options when needed; ensuring high quality products are selected and packaged appropriately; ensuring items are dispensed quickly when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

Follows Accounting Office procedures by preparing daily deposits; preparing and overseeing Cash Fund Transfers (CFTs); investigating overages and shortages in cash register drawers and/or Accounting Office; and maintaining confidentiality and integrity of financial and personal information. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...