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(USA) Staff, Product Manager Marketplace Returns - Customer Experience
- Location SUNNYVALE, CA
- Career Area Product Management
- Job Function Product Management
- Employment Type Regular/Permanent
- Position Type Salary
- Requisition WD1714304
What you'll do at
What you'll do...
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
About the Job
Walmart U.S. eCommerce is looking for a strong staff product manager to join the Enterprise Returns product team to execute the product strategy, vision and roadmap for Marketplace returns experience and deliver omni-channel solutions that delight our customers and sellers and boost NPS. This Product Manager will utilize data, analytics, customer and seller surveys to create returns product solutions for our Marketplace customers while incorporating requirements from internal stakeholders (Logistics, Customer Care, Operations & Finance and Returns Experience) and third-party sellers. This product manager will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives.
This returns experience product manager will be skilled at engaging and communicating to senior leaders across multiple domains, as well as dive deep into details when needed to define solutions. The breadth of engagement for this role functionally spans product management and engineering, marketplace business, strategy, supply chain, retail merchandising, marketing, customer and store operations & analytics
- Drive the product strategy and roadmap for key returns initiatives for Walmart Marketplace customers that boost returns customer NPS.
- Lead product solutions to enable returns experiences to support marketplace and WFS growth/new vertical initiatives.
- Lead and deliver product solutions to bring parity between the 1P (Sold by Walmart), 3P (Sold by Seller) and WFS (Fulfilled by Walmart) returns experiences.
- Launch products to enhance customer experience for MP/WFS returns in Walmart and Seller stores.
- Collaborate and partner with marketplace and returns business teams to drive priorities aligned to OKRs, communicate, and prioritize roadmaps and gain buy-in from executive leadership.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
Primary Location...640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.Discover Silicon Valley
Filoli Gardens, Woodside
View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654–acre property.
Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Hike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Golden Gate Park, SF
Events, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.
The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Pacifica State Beach
Learn to surf or visit the “World’s Most Scenic Taco Bell” at this 0.75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth